Vietnam Airlines 'opens the digital sky': Internet connection even while flying

Vietnam Airlines began testing in-flight internet connectivity services on August 5, opening up a “digital sky” on the flight, bringing modern and convenient experiences to passengers. This is an important milestone in the national airline’s comprehensive digital transformation process, while affirming its pioneering role in applying advanced aviation technology in Vietnam as well as the region.

On international routes, Vietnam Airlines will offer three data packages for passengers to choose from depending on their needs. The $5 messaging package allows unlimited texting throughout the flight; the $10 package provides one hour of web browsing; and the $20 package offers unlimited web browsing for the entire journey. Passengers can access the connection via Wi-Fi from their personal devices and easily select the appropriate data package during the flight.

For domestic flights, the payment system is in the process of being completed. Vietnam Airlines will deploy service sales as soon as this system is standardized in the Vietnamese market.

To introduce and increase access to new technology, in the initial phase, Vietnam Airlines will provide free unlimited web browsing throughout the flight for business class passengers and offer 15 minutes of free messaging on messaging apps such as Zalo, Viber, WhatsApp… to all passengers on both international and domestic routes.

From now until the end of December 2025, Vietnam Airlines will deploy this service on Airbus A350 aircraft that have been installed with satellite Internet connection systems. In the coming time, Vietnam Airlines will continue to expand Internet service provision on other aircraft types, and coordinate with partners to diversify payment methods and access packages to flexibly meet the usage needs of each customer group.

Mr. Dang Anh Tuan, Deputy General Director of Vietnam Airlines, stated: “In today's interconnected era, the deployment of in-flight internet services is considered crucial for both passengers and the national airline. This service enhances customer experience and creates a competitive advantage for Vietnam Airlines in its strategy to expand its presence across continents and broaden Vietnam's soft borders. This also demonstrates the realization of Resolution 57 of the Politburo on promoting science, technology, and innovation, which Vietnam Airlines Corporation has been actively implementing over the past period.”

The technology infrastructure of the in-flight Internet service is deployed in conjunction with partner VNPT - Vietnam's leading technology group, connecting to the US Viasat satellite, allowing passengers to use the Internet during the flight with stable and safe speeds. The cooperation between Vietnam Airlines and VNPT will contribute to building modern Vietnamese services of international stature. This is a utility that has been applied in a number of international airlines with high service quality, and has now become an almost mandatory standard for airlines wishing to achieve 5-star standards recognized by customers and international prestigious rating organizations.

By collaborating with leading domestic and international technology companies, Vietnam Airlines continuously applies modern solutions, masters core technologies, and plays a leading role in the digital transformation of the aviation industry. Through this, the airline is gradually affirming its leading position and making practical contributions to the goal of enhancing the country's competitiveness on the international stage.

As the national airline, Vietnam Airlines has always been a pioneer in providing high-quality, safe, and professional aviation products and services. With its extensive flight network, modern fleet, and sustainable development orientation, Vietnam Airlines constantly strives to enhance the passenger experience while contributing to promoting the image of Vietnam and its people to the international community.

Source: https://vnpt.com.vn/gioi-thieu/tin-tuc/vietnam-airlines-mo-bau-troi-so-ket-noi-internet-ca-khi-dang-bay.html