While traditional Chatbots or Voicebots often give pre-programmed answers, AI Agents can proactively operate and adapt to each situation from simple to complex.

In the future, “AI coworkers” could help change the way we make decisions and even the way we interact.

What are AI Agents?

AI Agents are a type of artificial intelligence (AI) system that can understand and respond to customer requests without human intervention. They are created based on machine learning and natural language processing (NLP) technology to perform a variety of tasks. These AI Agents can perform everything from answering simple questions to solving complex problems, even multitasking. Most importantly, these AI agents can improve their performance through self-learning. This is different from traditional AI, which requires human intervention to perform specific tasks.

An AI Agents system will possess unique capabilities such as autonomy, reasoning, reinforcement learning, language understanding and following complex instructions, optimizing workflows.

Building a team of AI Agents - one of the prominent technology trends in 2025

According to Gartner, “AI human resources” tops the list of strategic technology trends next year. The organization also predicts that by 2028, at least 15% of daily work decisions will be automated by AI Agents. In addition, Insider's report also shows that the AI ​​Agents market is valued at up to 3.7 billion USD in 2023 and is expected to reach 103.6 billion USD in 2032, with a compound annual growth rate (CAGR) of 44.9% (2024 to 2032).

The value that AI Agents can bring to businesses lies in their ability to automate a wide range of complex use cases, saving costs or time. Common operations supported by AI Agents include: software development, automated customer support, business operations, cybersecurity and risk detection...

Many businesses around the world have begun to explore the capabilities of AI Agents, including Lenovo. This business has taken advantage of the AI ​​​​Human system to connect multiple applications to improve the product configuration process, improve overall efficiency and increase customer satisfaction. AI Agents helped Lenovo reduce the average setup time from 12 minutes to 2 minutes, leading to an improvement in the work efficiency of the sales team. This also improved the customer experience, the rate of orders meeting the KPI of delivery within 17 days increased by 12%. According to Gartner's calculation, the deployment of the AI ​​​​Agents team helped Lenovo create a value equivalent to 5.88 million USD in one year.

AI Market Prospects in Vietnam when Developing AI Agents

According to global consulting group IMARC, the AI ​​market in Vietnam reached a value of 547.1 million USD in 2023 and is expected to skyrocket to 2.06 billion USD in 2032, corresponding to a compound annual growth rate (CAGR) of 15.8%.

Vietnamese technology giants have been investing heavily in the battle to develop AI Agents. Typically, FPT Corporation announced the launch of two AI factories (FPT AI Factory) in Japan and Vietnam last November. In addition, FPT Smart Cloud (under FPT Corporation) also introduced FPT AI Agents - a platform to create and operate multilingual AI Agents, including: English, Vietnamese, Japanese and Indonesian.

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FPT AI Agents introduced at FPT Tech Day 2024 event. Photo: FPT

With this technological advancement, each business can create its own AI in just a few minutes or hours. In particular, the AI ​​Agents team has its own personality and owns the difference. Because AI Agents are created based on the input of Data, Knowledge and Culture specific to each organization. From there, a completely new competitive value is created between businesses, and more broadly, the journey to build AI sovereignty between countries.

Built on the powerful infrastructure of FPT AI Factory, FPT AI Agents promises to bring a leap in operational efficiency, create superior customer experiences and promote unlimited creativity for all businesses.

See more information about FPT AI Agents at: https://fptsmartcloud.vn/fpt-ai-agents

(Source: FPT)