Agribank determined to make breakthroughs in science and technology from Resolution to action

Digital transformation strategy with outstanding achievements

According to Resolution No. 57-NQ/TW of the Politburo and Resolution No. 03/NQ-CP of the Government, digital transformation, innovation and science and technology are identified as the three main pillars for national development in the new period.

Party and State leaders visit Agribank's digital technology product display area at the National Conference on Breakthroughs in Science, Technology, Innovation and National Digital Transformation

Implementing the Party's policy, the Government has issued and implemented Resolution No. 03/NQ-CP of the Government: Promulgating the Government's Action Program to implement Resolution No. 57-NQ/TW dated December 22, 2024 of the Politburo on breakthroughs in science and technology development, innovation and national digital transformation. Agribank has also implemented solutions to promote technology application to improve service quality and risk management.

With the strong direction of the Party, Government, State Bank and Agribank Party Committee, the entire system is gradually realizing the goal of becoming a leading digital bank.

Agribank, as a key commercial bank, needs to continue to adhere to policies and resolutely implement innovative solutions to contribute to promoting the national digital economy.

Agribank leaders said that the bank has strongly deployed technological solutions, including: Launching the Agribank Plus digital banking platform with a friendly interface, integrating many utilities such as money transfer, bill payment, automatic transaction scheduling; Applying artificial intelligence (AI) and big data in analyzing customer behavior, optimizing services.

The bank connects to the National Population Database and deploys electronic authentication via VNeID, helping to improve security and make transactions more convenient for customers.

Agribank also increases cashless payments, developing solutions such as Open SmartBank, Payment Hub, Open API.

Deputy Secretary in charge of the Party Committee, Member of the Board of Directors, General Director of Agribank Pham Toan Vuong speaks at the Agribank Digital Transformation and Innovation Conference 2025 - Photo: VGP/HT

At the recent Agribank Digital Transformation and Innovation Conference 2025, Mr. Pham Toan Vuong - General Director of Agribank emphasized: Innovation and digital transformation are no longer options, but are vital tasks for Agribank to develop sustainably. It is necessary to unify awareness and action, creating breakthroughs in all bank activities.

First of all, it is necessary to thoroughly understand the spirit of all heads of units to understand the importance and necessity of change, to escape from conventional thinking. In which, heads of units at the Head Office directly work and directly learn, use, and apply technology, constantly innovate methods and ways to increase work efficiency and effectiveness.

"We must immediately stop the mindset of dependence and evasion, considering digital transformation as just a temporary trend, the task of a focal unit or department," General Director Pham Toan Vuong noted.

Agribank's Digital Transformation and Innovation Conference 2025 - Photo: VGP/HT

Many challenges require breakthrough solutions.

Besides the achievements, Agribank leaders also frankly said that the digital transformation process also faces many difficulties and challenges.

Mr. Hoang Minh Ngoc - Deputy General Director of Agribank affirmed: Digital transformation has been present in the daily work of every bank officer. Agribank officers and employees need to be determined to implement, proactively propose initiatives, and focus resources to accelerate the digital transformation process.

Mr. Hoang Minh Ngoc - Deputy General Director of Agribank speaking at Mr. Hoang Minh Ngoc - Deputy General Director of Agribank - Photo: VGP/HT

"The journey of digital transformation and innovation is still long ahead with many challenges, requiring the entire Agribank system to constantly innovate thinking, boldly apply technology, especially promote the spirit of solidarity and synergy from all units. I believe that, with the spirit of solidarity, determination to innovate and strong aspirations to rise, Agribank will succeed in building a modern, safe and effective digital financial ecosystem, bringing outstanding value to customers and actively contributing to the development of the national digital economy, bringing Agribank strong and sustainable development in the new era", said Mr. Hoang Minh Ngoc.

At the 2024 Banking Digital Transformation Conference with the theme "Expanding connectivity and developing the digital ecosystem", the Government leader emphasized that the banking industry needs to seize opportunities and challenges from the impact of the 4th Industrial Revolution, apply them appropriately and effectively to Vietnam's conditions and circumstances, link digital transformation of the banking industry with the digital economy, digital society, digital citizens and green economy, sharing economy, circular economy, contributing to improving production capacity, labor productivity and competitiveness.

Following the direction of the Government and State Bank leaders, Agribank leaders proposed a number of key solutions to continue maintaining its pioneering position in digital transformation and scientific and technological innovation in the banking sector.

Firstly, Agribank needs to continue investing heavily in technology infrastructure.

Second, it is necessary to promote high-tech human resource training, coordinate with educational institutions and technology enterprises to train a team of Fintech experts.

Third, Agribank needs to continue expanding cooperation with domestic and foreign units: Strengthening links with Fintech, Bigtech companies, and financial institutions to develop advanced digital banking solutions.

Fourth, it is necessary to promote the application of artificial intelligence (AI) and Blockchain, integrate new technologies into risk management, and develop smart financial services.

Fifth, it is necessary to build a culture of innovation throughout the system, accordingly, Agribank encourages officers and employees to propose initiatives and apply digital thinking to daily work.

At the 2024 Banking Digital Transformation event with the theme "Expanding connections and developing the digital ecosystem", Agribank brought to the event 6 products corresponding to 6 digital banking solutions: Cash withdrawal transactions using chip-embedded ID cards; Cash withdrawal using QR Code on ATMs without cards; Multi-channel digital banking services for corporate customers Agribank Corporate Ebanking; Advanced Agribank Payment Hub; OPEN API service and Customer data collection, management, authentication and cleaning system at the counter to minimize risks and ensure the accuracy of transactions. Notably, Agribank introduced a new technology ATM that allows cash withdrawal transactions using chip-embedded ID cards, accordingly. Accordingly, the device uses contact touch technology, placing the ID card on the machine for a few seconds, the account and card information is ready to make transactions. Not having to insert your ID card into the machine like a traditional ATM card also avoids the risk of having your card held, making it more convenient and flexible.

Source: https://baochinhphu.vn/agribank-quyet-tam-dot-pha-khoa-hoc-cong-nghe-tu-nghi-quyet-den-hanh-dong-102250313183433181.htm