On the morning of November 11, Inspector General Doan Hong Phong presented to the National Assembly a draft Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciation.
According to the Government Inspector General, the draft law institutionalizes the policy on reorganizing the apparatus of the political system, implementing a two-level local government organization model, and arranging a system of inspection agencies to be streamlined, strong, efficient, effective, and efficient.
The Government stated that in practice, the settlement of complaints may have to be suspended or terminated due to situations arising such as force majeure events or other objective obstacles that prevent the complainant or the complained person from continuing to participate in the complaint settlement process and their absence affects the settlement of the complaint.

Government Inspector General Doan Hong Phong (Photo: National Assembly).
Therefore, the Government believes that it is necessary to supplement regulations on cases of temporary suspension and suspension of complaint settlement.
Along with the newly added regulations, the Government Inspector General said the draft law amends and completes 8 articles of the Law on Citizen Reception; 5 articles of the Law on Complaints; and 4 articles of the Law on Denunciation.
In particular, the draft law stipulates that people coming to complain, denounce, or petition must provide identification information to avoid impersonation.
Specifically, when coming to the citizen reception place, the complainant, denouncer, petitioner, or reflector is obliged to “clearly state his/her full name, address, identity card number, identity card certificate or identification number or passport number”. In case the complainant is legally authorized, there must be a power of attorney.
The draft law also stipulates that the chairman of the People's Committee at the commune level receives citizens at least two days a month, to ensure consistency with the regulations on receiving citizens by the head of the Party Committee in Regulation 11 of the Politburo and in accordance with the current model of commune-level government organization.
According to the Government's report, the chairman of the People's Committee at the commune level is assigned to perform many tasks. At the commune level, there are currently officials who regularly receive citizens, but when necessary, the chairman of the People's Committee at the commune level can receive citizens unexpectedly to promptly receive and direct the resolution of complaints and denunciations.
Presenting the viewpoint of the examining agency, Chairman of the People's Aspirations and Supervision Committee Duong Thanh Binh said that the majority of opinions of the Committee agreed with the Government's proposal and believed that the scope of amendments to the draft law was suitable to the current context.

National Assembly deputies attend the 10th session of the 15th National Assembly (Photo: Hong Phong).
Regarding the provision of identification information to avoid impersonation, the majority of opinions in the investigation agency agreed, but there were opinions requesting further clarification of cases where the complainants, denouncers, petitioners, and reflectors are people of Vietnamese origin whose nationality has not been determined and are living in Vietnam and are not considered Vietnamese citizens, whether they are within the scope of the Law on Citizen Reception.
This opinion suggests studying specific provisions in the law to avoid affecting the rights and interests of these subjects.
According to the examining agency, the addition of regulations on temporary suspension and suspension of complaint settlement is necessary to handle problems in the complaint settlement process, ensuring legality, publicity, transparency and protecting the rights and obligations of related parties. This regulation also creates a solid legal basis for resolving complicated cases or when new legal events arise...
In addition, some opinions suggested considering the regulation on temporary suspension of settlement in cases where "it is necessary to wait for the settlement results of other agencies, organizations, and individuals on an issue directly related to the content of the complaint" because this regulation is easily abused, can give rise to negative problems in practice, leading to prolonged settlement of complaints, affecting the rights and legitimate interests of the complainant.
Source: https://dantri.com.vn/thoi-su/chinh-phu-de-xuat-chu-tich-xa-phai-tiep-dan-it-nhat-2-ngay-trong-thang-20251111083956968.htm






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