Chubb Life expands customer care and outreach strategy

In the context of the insurance market increasingly focusing on business model innovation, Chubb Life Vietnam has gradually developed the Infinity partner channel - a modern distribution model, aiming to improve accessibility and serve customers more effectively. This model is designed to suit the Vietnamese market, combining professional operating standards with understanding of local culture and the specific capacity of the consulting team in each region.

The establishment of Infinity offices in Ha Tinh, Nghe An, Ben Tre , Phu Tho, Can Tho and Hung Yen not only helps expand the coverage of the Chubb brand but also creates a professional working environment, providing maximum support for partners and specialized consultants to develop their capacity, identity and career without limits. More importantly, customers have the opportunity to enhance their experience of modern services and a completely new service style.

Infinity Channel Providing people across the provinces and cities with the opportunity to listen, share and receive advice from professionally trained financial and insurance experts.

"Customers are always at the heart of every Chubb Life strategy . " Chubb Life Vietnam General Director Nguyen Hong Son shared: " Our goal when developing the Infinity model and supporting business partners with leading digital technology is to help customers in all regions access life insurance solutions that are most suitable for each person and each family . "

In order to build a distinct and trustworthy service ecosystem, Infinity channel always focuses on improving the capacity of financial consultants, while creating opportunities for long-term career development.

Through the expansion of Infinity Channel nationwide, Chubb Life enhances strong connections with customers.

Experience advanced, flexible and synchronized service

“ Chubb Insurance – Dare to live a free life ” is not just a motto, Chubb Life Vietnam is strongly promoting the journey of living freely for customers with a solid financial foundation, creating opportunities and the ability to choose a wide open future. With the Infinity office system expanding nationwide, customers experience personalized, proactive and synchronized consulting services.

In particular, Chubb Life Vietnam has integrated many modern digital technologies, online contract management, information automation features to help customers access and manage contracts quickly and easily with the Chubb eConnect application, digital ecosystem with STP (Straight Through Processing), better connecting with customers with ZNS service and branded calls (Voice Brandname).

Source: https://baodautu.vn/chubb-life-mo-rong-chien-luoc-tiep-can-va-cham-soc-khach-hang-d262161.html