Successful transfer of ground service operations at Tan Son Nhat airport

At the airport with the highest passenger traffic in the country during holidays and Tet, from April 20, all Vietjet flights from and to Tan Son Nhat airport have been deployed self-service, from check-in procedures, passenger and baggage transportation services in the airport as well as other services in the airport...

Successful transfer of ground service operations at Tan Son Nhat Airport -2 — Airport operations run smoothly despite high passenger traffic

With experience in implementing self-service ground handling at Noi Bai Airport, Hanoi since 2020, achieving IATA Ground Handling Safety Standard Certification (ISAGO) since 2024, Vietjet has prepared more than 1,000 personnel to serve the transfer work at Tan Son Nhat, in addition to investing in a system of ladders, trolleys, tow trucks, ground equipment... to serve flights smoothly.

The airline has also reviewed and updated the operational procedures, coordination between relevant departments at the airport, take-off and landing routes, baggage routes, etc. to suit the rapidly increasing passenger traffic, ensuring absolute safety for flights and passengers.

The facilities and aircraft with the two colors of red and yellow of the national flag covered the entire airport, bringing impressive images to the people and tourists coming to Ho Chi Minh City on the occasion of the 50th anniversary of the Liberation of the South and National Reunification. International visitors to Ho Chi Minh City on this occasion were also particularly impressed with the convenient services at the airport, the smooth and efficient service processes despite the hundreds of flights being operated every day.

The image of Vietjet flight crew wearing uniforms with a stylized image of the red flag and yellow star of Vietnam also spreads a proud image, contributing to promoting the image of a beautiful and hospitable Vietnam.

Vietjet said it has increased the number of flights to and from Ho Chi Minh City from April 29 to May 5 to 1,400 flights to serve the demand for coming to the City on this special anniversary. It is known that during the April 30 - May 1 holiday, Vietjet provided nearly 620,000 seats, an increase of about 100,000 seats, equivalent to nearly 500 flights across Vietnam to serve the needs of people returning home to visit relatives and travel...

With the application of technology, passengers flying with Vietjet can complete all procedures from booking tickets to checking in for flights online, through the website system and Vietjet Air mobile application. To shorten the check-in time and avoid congestion at the terminals, Vietjet has also arranged additional staff to assist passengers with check-in procedures at the automatic check-in kiosks located at the airport...

Previously, Vietjet also pioneered the cooperation in deploying the application of identification, electronic authentication and biometric identification for check-in procedures through the VneID application developed by the Ministry of Public Security at the two largest airports in the country, Noi Bai and Tan Son Nhat. With the number of passengers passing through the airports reaching 109 million in 2024, this solution not only revolutionizes the passenger experience, but also helps shorten millions of hours of procedures each year, increase the operational productivity of airports, and bring economic value of up to tens of thousands of billions of VND each year to the economy.

After more than a week of implementing self-service at Tan Son Nhat airport and also right on the peak holiday of April 30 - May 1, flights to and from Ho Chi Minh City have been operating effectively, improving operational efficiency, bringing a better experience to people and tourists during this occasion and the upcoming summer.

Source: https://cand.com.vn/Xa-hoi/chuyen-giao-thanh-cong-hoat-dong-khai-thac-dich-vu-mat-dat-tai-san-bay-tan-son-nhat-i766967/