Dam Ha District: Effectiveness from the model of one-level public administrative center

Since coming into operation under a one-level model, the Dam Ha District Public Administration Service Center (HCC) Branch has been determined in coordinating and implementing work contents under the direction of the province on innovating the one-stop mechanism, inter-connected one-stop, applying digital transformation in handling administrative procedures (TTHC) and achieving many remarkable changes.

Resolve administrative procedures at the HCC Service Center Branch of Dam Ha district.

In operation since January 2025, after 4 months of implementation, the one-level HCC Service Center Branch under the Provincial People's Committee, the HCC Service Center Branch of Dam Ha district has achieved many positive results, creating a breakthrough in administrative reform, effectively serving people and businesses.

Under the close direction of the Provincial HCC Service Center and close coordination with the District People's Committee, the Branch has drastically implemented reform contents, especially the innovation of the one-stop-shop mechanism, the interconnected one-stop-shop mechanism and the application of digital transformation in handling administrative procedures. 100% of administrative procedures under the authority of the district and commune levels are publicly and transparently posted at the Center and communes and towns, contributing to improving transparency and easy access to information for people.

Staff of Dam Ha HCC Service Center Branch guide people to register for administrative procedure settlement.

Mr. Luong Van Hong, Deputy Director of the Dam Ha District HCC Service Center Branch, said: After 4 months of piloting the one-level HCC Service Center, it has created a breakthrough in administrative reform. The one-level HCC Center model enhances professionalism and independence in receiving, digitizing, and returning results of administrative procedure settlement; ensures flexibility in arranging one-stop staff in accordance with the conditions and situation of receiving and settling administrative procedures in each area, aiming to receive administrative procedures regardless of administrative boundaries. At that time, people only need to go to the most convenient location or go online to submit all types of administrative records without having to worry about which agency handles this procedure, avoiding local overload, creating conditions for monitoring, supervising, evaluating, and urging the implementation of administrative procedures more promptly and effectively.

The time to resolve administrative procedures has been significantly reduced compared to the provisions of law; the resolution process has been regularly updated, records have been digitized, and results of administrative procedures have been made public on the Electronic One-Stop Shop, and on the province's Online Public Service Portal to resolve administrative procedures online; the rate of administrative procedure records resolved on time and before the deadline is high.

In the first 4 months of 2025, the Branch received 4,661 records, of which 4,171 were newly received, 490 records were transferred from the previous period; 4,243 records were resolved on time and before the deadline, reaching 100%. Notably, during the period, 3,943/4,171 records performed online public services, reaching 94.53%, showing a positive change in people's habits of using public services. The rate of digitized input records and electronic results also reached almost absolute with 1,482/1,483 records, reaching 99.93%; 1,544/1,544 records resolved electronic administrative procedures, reaching 100%; 100% of administrative procedures with fees and charges were collected online and paid non-cash.

Resolve administrative procedures at the modern reception and result delivery department of Quang An commune.

The commune-level reception and result delivery department operating at the Branch has received 751 dossiers, with a 100% on-time settlement rate. All dossiers are submitted online and digitized. The one-level model significantly reduces the time to process administrative procedures compared to legal regulations, increases professionalism and flexibility in staff arrangement, and enables people to submit dossiers at any convenient location regardless of administrative boundaries.

However, the implementation process according to the new model still faces some difficulties, such as: The provincial electronic system is not stable, some administrative procedures do not have appropriate procedures, hindering digitalization, the software is not yet connected with specialized agencies; the Branch's facilities have degraded.

The Dam Ha District HCC Service Center Branch recommends that the province and relevant departments and branches soon upgrade the technical system, complete the administrative procedure settlement process and strengthen inter-agency coordination to continue improving the effectiveness of administrative reform, contributing to improving service quality, strengthening the trust of people and businesses in the modern and professional administrative apparatus.

Huu Viet

Source: https://baoquangninh.vn/dam-ha-day-manh-cai-cach-hanh-chinh-phuc-vu-nhan-dan-3356255.html