Customer ordered 30 cups of tea, wanted to write down each person's name: Shipper was upset, the internet was in an uproar

An order of 30 cups of tea with a request to write down each person's name caused the shipper to complain and social networks to explode with debate.

The story was shared by a shipper named V.Đ on a social network group with the content of dissatisfaction with the customer ordering 30 cups of chè, delivered to an address with a distance of about 4 km. The customer texted the shipper asking to write each person's name on the chè, along with a picture of the list of names of each person with the dish they ordered. "Please write my name on the chè", the customer texted the shipper.

heated debate

Responding to the customer's request, the shipper suggested that next time the customer should split the order into smaller parts instead of placing a large order. "Shipping is the most boring (sick - NV) of orders like this," the male shipper wrote.

The customer was also dissatisfied with the delivery person's attitude, saying that if he did not want to receive the order, he could cancel it and let someone else receive it. The male shipper replied that every time he received an order, he did not know the exact quantity before delivering it to the customer, so he clicked to accept this order.

A customer ordered 30 cups of tea and asked to write down each person's name, causing a lot of controversy.

PHOTO: SCREENSHOT

The two sides argued back and forth and the shipper shared the story on social media, attracting many comments from netizens. After that, the customer got into trouble when netizens left negative comments, forcing her to lock her personal page.

Many people questioned why, despite seeing the large number of orders and the troublesome requests from customers, drivers did not cancel, but still accepted the orders and expressed their opinions to the customers. Some shippers said that they did not know the quantity of goods in each order before receiving it, and if they canceled themselves, they would lose their bonus, and previous delivery efforts were not recognized by the company.

Ordering food via apps is chosen by many people.

PHOTO: DUONG LAN

Besides, many people think that placing orders is the customer's responsibility, they can order as much as they want, but receiving and delivering the goods is the shipper's responsibility. The customer has no responsibility to think about the shipper's hardship because they have paid for this service. Many people spoke up to defend the customer because the shipper had made public her address and phone number, causing her to be affected and troubled.

Vu Duc account commented: "Actually, with this quantity, the shop should proactively pack it in a carton, the shipper just needs to carry the box and it's done. Writing the name on each cup of tea will take too much time for the shipper, each order cannot deliver much. The shop has already labeled each type of tea on the cup, customers can look at it and divide it."

Tat Duy wrote: "I often order in large quantities but always split the order, each order is only 6-7 cups. If the app combines 2-3 orders with one shipper, that person will still get paid for 2-3 orders. In addition, asking the shipper to write the name on each cup also takes a lot of time, they don't carry a pen with them."

Nickname Vu Hoang expressed: "If not satisfied with the customer's request, the shipper can respond politely, and should not publicize the customer's information on social networks like that. The shipper can also refuse to accept that order so that someone else can receive it, and should not argue with the customer because the customer paid to use the service."

Shipper, what do customers say?

Mr. Huy Hung (28 years old, in Hoa Hung ward, Ho Chi Minh City) is a shipper for a food delivery app. He said that the delivery fee received for each order does not depend on the number of orders. Whether the customer orders 1 cup of chè or 30 cups of chè, the shipping fee remains the same.

Shipper waiting in line to receive orders at a restaurant

PHOTO: CAO AN BIEN

"With large orders, the shipper will have to wait longer to prepare. With large orders, I hope customers should split each order into smaller ones. Sometimes the app has a discount code, so customers will not have much difference when using it. Customers having many requests also affects the shipper's time. However, if the shipper feels that the order is difficult to deliver, they can cancel and not accept that order," Mr. Hung shared.

Mr. D.H (30 years old, in Phu Tho Hoa ward), a shipper of a food delivery app, said: "Shippers can only see the order details after receiving them. If they cancel, the app will be locked for a while. Each order is only worth more than 10,000 VND, so shippers often have to collect 2-3 orders before they can go. Customers should also sympathize with shippers. Everyone wants to deliver early and make customers satisfied, so if there are times when they are not satisfied, please sympathize and do not report to the hotline."

Ms. Nguyen Thu Thuy (26 years old, in Ben Thanh ward) shared that she often orders water for everyone in the company. Whenever there is a large quantity, she adds 20,000 VND to the shipper.

"For large orders, I limit notes like less sugar, adding this and that so that both the shipper and the restaurant don't get confused. If I split the order into 2-3 orders, the shipping fee is high, so I will tip the shipper more to save time placing multiple orders," said Ms. Thuy.

Ms. Huynh Tam (in Xuan Hoa ward, Ho Chi Minh City) said: "Once I also ordered more than ten glasses of water because at that time I didn't know how to order in large quantities. Later, the shipper called and asked me to split the order, so I gave him an extra tip to make it easier for him."

Source: https://thanhnien.vn/khach-dat-30-ly-che-muon-ghi-ten-tung-nguoi-shipper-buc-xuc-mang-day-song-185250818124142704.htm