Bad guys often impersonate large hotels along Nha Trang beach - Photo: TRAN HOAI
Recently, on social networking sites, tourists traveling in Nha Trang reported being tricked into booking rooms by fake hotel information sites, stealing tourists' money.
Fake hotel fanpage, seal of Department of Tourism
According to tourists' feedback, bad guys have created fanpages of some big hotels such as Vinpearl Hotel Nha Trang, Masova, Best Western Premier Marvella Nha Trang to create trust for bookers.
These fanpages have the same form as the main fanpages of the hotels, so tourists can easily get confused.
To create trust, the bad guys ask customers to transfer only 50% of the room fee to a bank account at a lower price than the normal price, then issue invoices and booking confirmations with fake stamps and signatures of the director of Khanh Hoa Department of Tourism (while Khanh Hoa currently no longer has this department after merging departments and branches a few months ago).
Some tourists have "fallen into the trap" because they saw cheap prices, only to realize they had been scammed when they arrived in Nha Trang.
According to a representative of Masova Hotel, in May and June 2025, 4 tourists were scammed by bad guys for booking rooms for a total amount of more than 50 million VND. Previously, in the first months of 2025, a customer was scammed by bad guys and lost nearly 50 million VND.
Best Western Premier Marvella Nha Trang Hotel still has 3 fake fanpages, these pages have tens of thousands of followers, publicly disclose information and contact phone numbers.
Need to know before booking
According to the Department of Culture, Sports and Tourism of Khanh Hoa, the situation of tourists being tricked into booking rooms is not new, it has happened a lot recently.
These bad guys often choose famous 4-5 star hotels and resorts in Khanh Hoa, located in prime locations, near Tran Phu coastal road (Nha Trang city) to create fake pages on social networks and run advertisements intensively, confusing customers and causing them to be cheated out of their room booking money.
Fake fanpage of Best Western Premier Marvella Nha Trang hotel has tens of thousands of followers - Photo: screenshot
Previously, at the end of 2024, the competent authority also sent a document requesting the provincial police and departments, branches, and tourism businesses to propagate to make tourists vigilant about the above situation.
At the same time, the department also requires tourism businesses to provide information on the official fanpages of the units widely on mass media so that people can know and contact them.
When detecting fake fanpages, tourism businesses need to report in writing to the authorities to promptly prevent them according to the law.
Mr. Pham Minh Nhut, Chairman of the Nha Trang - Khanh Hoa Tourism Association, said that he has requested the association's hotel branch to increase warnings to customers, compile a list of fake hotels and defrauded customers to report to the authorities for investigation and handling.
According to Mr. Nhut, when traveling to Nha Trang, tourists should find out information about the place they want to stay in advance, and should book rooms through local travel agencies, reputable online booking sites such as Booking.com, Agoda... or contact hotels and resorts directly to avoid being scammed.
Source: https://tuoitre.vn/nhieu-khach-san-o-nha-trang-bi-ke-xau-gia-mao-thong-tin-lua-tien-du-khach-20250614131920658.htm
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