Information technology students join forces to support the government in digital transformation

Student Huynh Le Ngoc Dung (Duy Tan University) guides people through procedures related to online applications at the Ba Na Commune Public Administration Service Center. Photo: XUAN SON

This is the first deployment according to Plan No. 40/KH-UBND dated August 11, 2025 of the People's Committee of Da Nang City on organizing the sending of IT volunteer students to support IT application and digital transformation in wards and communes in the city.

Arriving at the Hoa Vang Commune Public Administration Service Center early, student Phan Cong Hieu (Vietnam-Korea University of Information Technology and Communications) was assigned the following tasks by the leaders of the Hoa Vang Commune People's Committee and the center: supporting people to register online on the National Public Service Portal; guiding people to dial the number; finding the list...

During summer vacation, Hieu volunteered to take on the task with the desire to contribute his youth to support the local government and people.

Student Phan Cong Hieu (Vietnam-Korea University of Information Technology and Communications) helps people in Hoa Vang commune register online on the National Public Service Portal. Photo: XUAN SON

At the Ba Na Commune Public Administration Service Center, student Huynh Le Ngoc Dung (Duy Tan University) actively supported and guided people through online application procedures. Although she had been trained by the Department of Science and Technology before, Dung and her friends still encountered initial difficulties in their actual work.

“Most of the people who come here have not registered to submit their application online, so we have to guide them from the beginning. In some cases, they have not registered for VNeID level 2, so I have to guide them to go to the Commune Police to activate it,” Dung shared.

The pair of friends Dinh Van Dat and Mac Do Gia Huy (FPT University Da Nang) actively guided people to install and use the Danang Smart City application on their phones to optimize the implementation of administrative procedures.

“On the Danang Smart City application, there is an AI virtual assistant. If people are instructed and use it well, they can be completely flexible in preparing documents and registering online at home before going to the public administrative service center, shortening the waiting time,” Dat said.

In localities, student forces will support officials and civil servants in handling technical problems with IT equipment; provide guidance on the use of management software, online public service systems and popular artificial intelligence (AI) tools in administration.

In addition, guide businesses and people to use equipment at public administrative centers; support online application submission, result lookup, use of personal digital signatures and digital platforms of Da Nang city...

Through review by the Department of Home Affairs and registration from localities, there are currently 69 wards and communes in the city in need of support for IT students.

Mr. Tran Van Lien, Deputy Director of the Public Administration Service Center of Hoa Vang Commune, said: “Hoa Vang Commune is characterized by agriculture, most of the people are farmers, so there are some limitations in accessing IT and using online public services. The presence of the volunteer team is very timely .”

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Student volunteers with their youth and IT skills help people access and make good use of online public services. In addition, they reduce pressure on officials, civil servants, and public employees, and speed up the process of processing documents.
Mr. Tran Van Lien, Deputy Director of Hoa Vang Commune Public Administration Service Center

Students of FPT University cooperate with leaders of Hoa Vang Commune Public Administration Service Center to guide people on how to use online public services. Photo: XUAN SON

According to Mr. Nguyen Thanh Hong, Director of the Department of Science and Technology, the policy of sending IT students to support wards and communes aims to strongly promote the application of IT and digital transformation, serving the activities of local authorities, especially in providing and handling administrative procedures for people and businesses.

After this launch, the Department of Science and Technology, schools and agencies will organize the next launches according to the needs of communes, wards and student registration.

The deployment of student volunteers to support communes and wards operating in the organization of a 2-level local government model according to the Prime Minister's Conclusion at the first 6-month review meeting of 2025 of the Government's Steering Committee on Science and Technology Development, Innovation, Digital Transformation and Project 06.

Previously, to support communes and wards in operating in the initial period of organizing the 2-level local government model, from July 1, 2025, the Department of Science and Technology mobilized human resources from enterprises in the industry (VNPT, Post Office, Viettel) to directly support communes and wards in applying IT, with 2 people/commune, ward.

[VIDEO] - IT students join forces to support the government in digital transformation:

Source: https://baodanang.vn/sinh-vien-cong-nghe-thong-tin-ra-quan-ho-tro-chinh-quyen-chuyen-doi-so-3299724.html