Application of technology in tourism business

Developing smart tourism system

Tourism is a smokeless industry that plays a huge role in the economy . To develop tourism, the application of information technology, especially in the context of the 4.0 industrial revolution, is a prerequisite for success. With the advent of mobile devices, social networks, online booking and new payment methods, technology has penetrated the tourism industry more deeply than ever before. Some technologies enhance the experience for both tourism businesses and tourists. Currently, the application of information technology in promoting images, connecting destinations, tourism services, promotion programs, and stimulating demand of tourism businesses with domestic and foreign tourists has also achieved certain results, meeting the requirements of tourism economic development in the new situation and gradually developing tourism stably and sustainably. Continuously in recent years, travel companies, hotels, and accommodation establishments in the province have organized the application of digital technology in tourism business activities through the construction and maintenance of websites, organizing tour sales, and online room booking for domestic and foreign tourists.

It can be seen that the work of information, propaganda, promotion and advertising of tourism activities on social networking sites, on the province's Smart Tourism Electronic Information Portal, linking the Binh Thuan tourism website (Vietnam - England) with tourism websites nationwide has initially brought certain results. In particular, the Provincial People's Committee also has a Project "Applying technology of Industry 4.0 to develop smart tourism, promoting tourism to become a spearhead economic sector". This is a project to develop smart tourism into a driving force, a driving force, both promoting the achievements that have been created and opening up a new space and potential for local tourism. In addition, smart tourism is also developed in a professional and modern direction, to contribute to improving the development capacity of Binh Thuan tourism, making tourism a spearhead economic sector, ensuring sustainable development and international integration...

The implementation of this project also requires ensuring the provision of complete information on destinations, tourism products and services or other necessary information and integrating utility applications to support tourists and tourism-related entities, completing the tourism management and business platform, in order to promote the application of online business models to gradually shift to e-commerce models in tourism.

Gradually moving to e-commerce model in tourism

It can be said that in the context of the 4.0 industrial revolution that has impacted and spread on a very wide scale as it is today, the tourism industry has both benefited and faced great pressure from competition from countries that have gone ahead and achieved many achievements in both in-depth research and practical activities. This requires all components of the tourism industry, from state management agencies to companies providing tourism products and services, to act promptly, promote the application of technology, and carry out the digital transformation process faster.

To achieve growth and strive to make tourism a key economic sector of the province, it is necessary to build and develop a team of scientific and technological intellectuals in the tourism sector. Promote training in groups and fields on technology application in tourism. Promote digitalization of tourism management, develop e-government towards sustainable tourism, in which the needs of tourists, people and businesses are taken as the center. Apply information and communication technology such as: Internet, build a separate TV channel for tourism, advertise on TV channels... in the general tourism promotion activities of the industry. Research, build and gradually apply a destination management information system.

At the same time, businesses need to build unique and novel tourism products, ensuring accuracy and reliability of information, products and services. In addition, invest in building websites with smartphone-friendly interfaces, increase the integration of online payment tools to promote retail channels on mobile platforms. Apply online tourism business models such as buying and selling hotel rooms, online tours... With the impressive growth rate of tourism today and in the coming years, along with the rapid and superior development of technology, the application of technology to the production and business activities of businesses in travel, restaurants, hotels, as well as promoting the image of Binh Thuan tourism will be more effective, contributing significantly to making tourism a key economic sector of the province.

Source: https://baobinhthuan.com.vn/ung-dung-cong-nghe-trong-kinh-doanh-du-lich-126272.html