Vietjet apologizes to customers, compensates with vouchers of 500,000 - 1 million/customer affected by flight delays

Latest information from Vietjet, the airline "sincerely apologizes to passengers on affected flights". The airline launched a support policy at the airport including 500,000 VND for domestic flights and 1 million VND for international flights.

Vietjet apologizes to customers, compensates 500,000 - 1 million VND/customer affected by delayed flights - Photo: CONG TRUNG

Vietjet explains the reason

This is the latest information shared by Vietjet on the afternoon of April 22 after many of the airline's flights were affected by delays and cancellations at Tan Son Nhat and other airports. According to Vietjet, on April 20 and 21, some of Vietjet's flights to and from Tan Son Nhat airport had to adjust their flight schedules.

Saigon Ground Services Joint Stock Company - SAGS handed over all ground services to Vietjet at 0:00 on April 20, right at the peak time, right when Terminal T3 was put into operation, causing congestion both inside and outside the terminal. During the holiday, the flight frequency increased, and vehicles in the parking lot were also congested.

In addition, Tan Son Nhat Airport has begun to put into service the new T3 terminal, the process of adjusting the operating plan before the peak period of April 30 and May 1, the high number of passengers, and the impact of weather at Noi Bai Airport have also caused many flights to have to adjust their plans.

Vietjet requested and received timely coordination from the Southern Port Authority, Tan Son Nhat Airport, Tan Son Nhat Border Gate Police, Tan Son Nhat Customs, Southern Port Authority, SAGS, SASCO, SCSC...

At the same time, the airline reported to the Civil Aviation Authority of Vietnam about the operation situation. Today, April 22, Vietjet said that the operation at Tan Son Nhat is stabilizing again, ready to serve flights during the upcoming peak days for the holidays.

As reported by Tuoi Tre Online , over the past two days, many airline flights have been unexpectedly delayed or canceled at Tan Son Nhat. Some flights were delayed from 3 to 10 hours, and were suddenly canceled after several time changes.

The Civil Aviation Authority of Vietnam has set up an inspection team. Airlines and related units are promoting a solution. Many flights on the afternoon of April 22 have gradually started operating normally.

Vietjet: Will compensate with vouchers

In a press release, Vietjet said that affected passengers would be supported and compensated by the airline according to regulations. The airline apologized to the passengers on the affected flight.

In addition to the airport support policy, Vietjet said that customers affected on domestic flights will receive 500,000 VND and international flights will receive 1 million VND.

This amount is sent as an E-voucher. The policy applies to flights affected by 2 hours or more on April 20 and 21. The E-voucher is valid until June 30.

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Source: https://tuoitre.vn/vietjet-len-tieng-xin-loi-khach-den-bu-voucher-500-000-1-trieu-khach-bi-anh-huong-bi-tre-chuyen-20250422154419223.htm