Vietnam Airlines honored by APEX as 'Excellent 5-star Airline'

APEX awards the title based on the evaluation of passenger experiences on millions of flights worldwide. In addition to considering service quality, this year's results also highly appreciate Vietnam Airlines ' ability to connect international passengers to Vietnam through good flight experiences.

Mr. Ha Minh Quang - Head of Vietnam Airlines branch in the US - represented APEX to receive the title.

This is a continuation of the success of 2023, when Vietnam Airlines was honored by APEX as a "5-star international airline".

The APEX award is only valid for 2 years, requiring airlines to continuously improve their customer experience to maintain and continue to achieve this title. This not only demonstrates the airline's efforts in improving the customer experience, but also affirms the position of the Vietnamese aviation industry in the international arena.

Our team of well-trained pilots and flight attendants contribute to creating memorable journeys for our customers.

Sharing about the award, Mr. Dang Anh Tuan, Deputy General Director of Vietnam Airlines, said: “ We are very happy and proud to be honored by APEX as an “Excellent 5-star Airline” based on the reviews of millions of global passengers. This is the result of the continuous efforts of the National Airline.

This award will be a motivation for us to continue improving the quality of our services, bringing customers the best flight experiences. We would like to express our sincere thanks to our customers who have always trusted and accompanied Vietnam Airlines. ”

Vietnam Airlines' services not only bring a comfortable and modern experience but also bear the imprint of Vietnamese culture.

To bring perfect flight experiences to customers, Vietnam Airlines constantly improves and upgrades its services and products. The airline is proud to own one of the youngest and most modern fleets in Asia, gathering the most advanced aircraft lines today such as Boeing 787 Dreamliner, Airbus A350, Airbus A321neo...

At the same time, the airline is also synchronously implementing service enhancements with activities such as optimizing airport amenities, applying sustainable aviation fuel, and cooperating with international airlines to expand its flight network and enhance customer experience.

Vietnam Airlines pays special attention to building and upgrading 5-star service right from the ground experience.

Vietnam Airlines is also proud to be a bridge to introduce the quintessence of Vietnamese culture. Through publications, in-flight videos or meals with a strong Vietnamese culinary style, the airline contributes to promoting the image of the country and people of Vietnam to international friends, while creating unique cultural discovery journeys for each passenger.

Besides service quality, Vietnam Airlines is highly appreciated for its ability to connect passengers around the world to Vietnam through good experiences.

Winning the “5-star Airline of Excellence” award affirms Vietnam Airlines’ position among major airlines around the world. Other prominent airlines also awarded 5-star status by APEX include Korean Air, Lufthansa, Delta Air Lines… These are all world- renowned airlines, outstanding in providing high-quality flight experiences.

Vietnam Airlines has a system of luxurious lounges at many major airports, helping passengers relax before each flight.

Previously, Vietnam Airlines continuously achieved many other prestigious international awards such as: "Asia's Leading Airline for Economy Class", "Asia's Leading Airline for Cultural Identity", "Asia's Leading Airline for Cabin Crew Services" and "Asia's Leading Airline for In-flight Magazine" by World Travel Awards; Top 20 Best Airlines in the World by Airline Ratings; Top 5 Most Punctual Airlines in Asia-Pacific by Cirium Data Organization...

This is the second consecutive year Vietnam Airlines has received this prestigious international title.

APEX is a non-profit organization representing the world's leading airlines and suppliers, regularly conducting surveys and evaluating customer experience to contribute to improving the quality of in-flight services.

Every year, APEX collaborates with the International Flight Services Association (IFSA) and Future Travel Experience (FTE) to rank airlines based on the results of passenger experience assessments. The results are collected by APEX's partner Triplt - the world's best travel management application.

Ha An

Source: https://vtcnews.vn/vietnam-airlines-duoc-apex-vinh-danh-hang-hang-khong-5-sao-xuat-sac-ar909403.html