Vietnam Airlines speaks out about data security incident

(Chinhphu.vn) - Up to now, Vietnam Airlines has affirmed that sensitive data such as credit cards, payment information, passwords, itineraries, passports and Lotusmiles account balances of customers are still securely protected.

Vietnam Airlines has urgently coordinated with authorities, cybersecurity experts and technology partners to investigate the incident, assess the scope of impact and strengthen data protection measures.

Vietnam Airlines has just announced that it has recorded a data security incident related to the online customer care platform provided by a global technology corporation.

According to information from the partner, Vietnam Airlines is one of many businesses in the world that use the services of this unit that were affected. Part of the customer data processed on this system may have been accessed illegally.

Vietnam Airlines has urgently coordinated with authorities and cybersecurity experts.

Immediately after receiving the warning, Vietnam Airlines promptly coordinated with authorities, cybersecurity experts and technology partners to investigate the incident, assess the scope of impact and strengthen data protection measures.

However, up to now, Vietnam Airlines has confirmed that sensitive data such as credit cards, payment information, passwords, itineraries, passports and Lotusmiles account balances of customers are still securely protected. The airline's internal information technology systems are not affected.

Vietnam Airlines will notify and guide customers on necessary support measures via email. The airline recommends that customers be wary of fake forms, suspicious emails or calls impersonating Vietnam Airlines and not share personal information or OTP codes, and not log into unauthenticated systems.

At the same time, through the above incident, Vietnam Airlines also sincerely apologizes for this incident and the concerns that may have caused to customers. The airline always considers the protection of personal information and customer rights as a top priority, and is committed to continuing to strengthen security measures to ensure data security and maintain passenger trust.

For any questions or assistance, customers can contact Vietnam Airlines' Data Protection Office or 24/7 hotline: 1900 1100 (in Vietnam), 1900 1800 (for Lotusmiles members in Vietnam) and +84 24 3832 0320 (calling from abroad).

PT

Source: https://baochinhphu.vn/vietnam-airlines-len-tieng-ve-su-co-bao-mat-du-lieu-102251014140458018.htm