Two-level government in Dong Nai: Strong digitalization, spreading effectiveness

After more than four months of implementing the two-level local government model, Dong Nai has achieved remarkable results, gradually stabilizing the apparatus, ensuring unity and transparency in state management and creating clear changes in service quality. This is a period affirming the locality's determination to innovate in implementing the policy of major reform of the apparatus organization and improving the effectiveness and efficiency of grassroots government operations.

Increase satisfaction of people and businesses

The practice in Xuan Hoa commune, a newly established area from the merger of three communes, shows that the new model has created a strong change in both management thinking and the way of performing tasks. The mechanism of "one contact - one process - one result" is applied synchronously, helping to shorten the process of handling documents, eliminating intermediaries and placing clear responsibility for each job position. People only need to go to the right place to submit documents and receive results, without having to move to many places like before.

In addition, Xuan Hoa commune has also standardized more than 300 administrative procedures, fully synchronized with the province's Public Service Portal, creating convenience in accessing information and submitting documents online.

Not only has the rate of level 3 and 4 online applications increased by more than 2.5 times compared to the same period last year, the processing time has also been shortened to only 2-3 days in many fields. The digitization of 100% of applications not only contributes to increasing transparency but also helps increase the ability to monitor and track processing progress.

The commune's infrastructure system has also been invested synchronously with a 250 m² Public Administration Service Center, fully equipped with electronic devices, information lookup tables and file management software to help operate more professionally and modernly. The satisfaction level of the people reaching over 97% is a clear demonstration of positive changes in the locality.

Resolve procedures at the Public Administration Service Center.

In Long Thanh, the public administrative service model continued to make its mark when the center received more than 7,800 records with a timely and early resolution rate of over 99%. Notably, the rate of online submissions was nearly 99%, far exceeding the assigned target. Records, processing results and fees were processed online, helping people save a significant amount of time and money. The satisfaction index reached over 93/100 points, clearly demonstrating the change in professional, dedicated and transparent service style. The transaction space was arranged in a friendly manner, the instruction process was clear, and the staff implemented the spirit of service, creating the image of an administration close to the people and for the people.

Continue to remove arising difficulties

In Bien Hoa ward, the model of "government accompanies, listens and resolves" has been implemented in a practical way. Since the beginning of the year, the locality has focused on administrative reform and information technology application, helping the rate of online records reach more than 99.8%, of which the number of records processed on time accounts for the majority.

Changing the working style of the staff towards professionalism, standards and responsibility has contributed to increasing the trust of people and businesses in the local government apparatus. Feedback and recommendations are received and resolved promptly, minimizing the situation of backlog or prolonged documents.

In addition to positive results, the implementation of the two-level government model in Dong Nai still faces many challenges. The volume of decentralized procedures down to the commune level has increased sharply, especially in the fields of land, investment, and public finance, which require specialized expertise that grassroots officials lack. However, localities have quickly come up with appropriate solutions. An electronic administrative coordination mechanism between communes, wards, and departments and branches has been established, allowing real-time monitoring of each file and each processing step. This not only helps increase transparency but also enhances the responsibility of each individual and each unit in the process of solving work.

Check the machinery system at the Ward Public Administration Service Center.

The staff is "restructured" to place the right people in the right jobs; at the same time, they are trained in digital skills and electronic document processing skills to meet the requirements of operating the new model.

Some flexible initiatives such as the "Multiple agencies, one accountant" model have helped increase the efficiency of budgetary financial management, reduce personnel pressure while still ensuring proper procedures and discipline. Youth union members and cadres have been mobilized to support digital transformation in residential communities, helping people access online public services more easily. Network infrastructure and technology equipment have been reviewed and upgraded synchronously, ensuring that all grassroots administrative points are connected smoothly.

After more than four months of operating the new model, the province organized a thematic conference with all 95 communes and wards to promptly listen to and resolve arising problems. The discussion contents focused on continuing to implement solutions to ensure the stable and effective operation of the two-level government model; strengthening leadership and supervision from the provincial level to promptly handle difficulties at the grassroots level; reviewing and supplementing personnel for the 2026-2031 period associated with the goal of streamlining the payroll; perfecting the functions and tasks of each level and each unit; promoting the application of IT and administrative reform; synchronizing databases; upgrading facilities and training skills for commune-level officials.

Localities unanimously identified building digital government and digital citizens as a fundamental, long-term solution. This is a direction that helps localities reduce personnel pressure, increase work efficiency and adapt to the context of increasingly large workloads. At the same time, digital transformation also contributes to improving people's experience in using public services, aiming at the goal of each citizen being able to access administrative procedures quickly, conveniently and transparently right on mobile devices.

The results achieved in Dong Nai are a positive signal showing that the two-level government model, when implemented properly, can create substantial changes right at the grassroots level, where there is direct contact with people and businesses. The determination of the political system, the spirit of innovation in organizing public service implementation and the proactive application of technology have created a new foundation for local governance: Modern, transparent, effective and service-oriented. This is an important premise for Dong Nai to continue to strengthen sustainable social security, promote administrative reform, improve service quality and contribute to the process of perfecting the two-level local government model nationwide in the new period.

Center for Science and Technology Communication

Source: https://mst.gov.vn/chinh-quyen-hai-cap-o-dong-nai-so-hoa-manh-me-hieu-qua-lan-toa-197251114231511486.htm