Reconnecting, compensation work is not interrupted

System failure at PTI: Reconnecting, compensation work not interrupted

After nearly a week of system attacks, Post and Telecommunication Insurance (PTI) recently updated the recovery status.

According to a recent update on the website of Post and Telecommunication Joint Stock Insurance Corporation (PTI), up to now, PTI's technology team has fixed all problems and is in the process of reconnecting.
The company affirmed that this incident did not affect customer and partner data and information, as well as PTI's operational safety.

“We have also started to restore operations on the system. As for the PTI Care application, we need more time to test it. However, compensation work is not interrupted,” PTI said.

Accordingly, customers of this insurance company can send claim documents via email: [email protected] or [email protected] or contact the 24/7 hotline (1900545475) for instructions.

Previously, also on the insurance company's website, PTI announced that the system was attacked from 10:00 a.m. on March 24. The company also said that its technology team, technology companies and outside experts were working to fix the consequences..., but the recovery process is expected to take time.

PTI has just updated the announcement after nearly a week of the system being attacked.

In the insurance market, system attacks by hackers have happened to some companies, but only disrupted insurance sales through online channels and were quickly resolved within the day.

The serious system attack incident did not only occur at PTI. Currently, at PTI, VNDirect is the second largest shareholder. VNDirect owns more than 16 million shares, equivalent to 20% of PTI's capital, just behind Dongbu Insurance Company Limited which holds 30 million shares (37.32%). Ms. Pham Minh Huong, Chairwoman of the Board of Directors of PTI, is also Chairwoman of VNDirect.

At two other businesses related to Ms. Pham Minh Huong, Homefood and IPA, the websites are not accessible. The VNDirect system was attacked from 10:00 a.m. on Sunday, March 24, 2024. On March 25, the Hanoi Stock Exchange (HNX) and the Ho Chi Minh City Stock Exchange (HoSE) issued notices to temporarily disconnect remote trading and online trading on listed securities trading markets, registered securities trading, derivatives trading, debt instrument trading and individual corporate bond trading of VNDirect. The purpose is to ensure the safety of the trading system.

Currently, VNDirect has restored the entire system and data. However, to be able to officially connect with the two Stock Exchanges, the information security review steps to ensure safe connection conditions will take a lot more time. VNDirect is in the process of completing procedures with the Information Security Management Agency. It is expected that VNDirect's trading system will reopen for stock trading tomorrow (April 1, 2024).

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