Eximbank officially speaks out about credit card debt of 8.8 billion VND after 11 years

Eximbank speaks out about credit card debt of 8.1 billion VND after 11 years. Photo: Nguyen Hung.

Accordingly, this unit said that on the morning of March 19, 2024, Eximbank representatives met with customers in Hanoi.

Eximbank and the customer had a frank discussion in the spirit of cooperation, understanding and sharing. The parties agreed to coordinate to resolve the case, ensuring reasonable and equitable benefits for both parties in the shortest time.

This unit said: "As soon as the information appeared in the press, Eximbank has been urgently checking, reviewing, evaluating and adjusting policies, regulations, procedures, contracts, agreements, including methods of calculating interest and fees in lending, granting credit via cards as well as customer care processes to promptly support, share, and ensure harmonious benefits for both the bank and customers."

According to Lao Dong, right after getting caught up in the credit card interest calculation scandal, a series of user reports appeared on social networks about being charged bank account management fees at Eximbank while not using it for many years.

Source: https://laodong.vn/kinh-doanh/eximbank-chinh-thuc-len-tieng-ve-viec-no-the-tin-dung-88-ti-dong-sau-11-nam-1317571.ldo