Long-term commitment - Offers from MobiFone and Vietnam Airlines for Loyalty Members

In order to show gratitude to loyal customers, MobiFone and Vietnam Airlines cooperate to launch a special promotion program exclusively for members of the two programs Long-term Connection and Golden Lotus.

Special offers for Loyalty Members

Launched in 2006, " Long-term Connection " is a customer care program pioneered by MobiFone - marking the first step in the Vietnamese telecommunications industry in rewarding and engaging loyal customers. With nearly 100 affiliated partners who are prestigious domestic and foreign brands, the program offers a rich and diverse incentive ecosystem in various fields, along with opportunities to accumulate points and redeem attractive gifts, fully meeting the needs of modern users.

This year, MobiFone has cooperated with Vietnam Airlines - the national airline - to launch a special incentive program for Associate Members between the two programs Long-term Connection and Golden Lotus. Accordingly, customers will receive a discount of up to 25% of the Golden Lotus bonus points when converting to reward products such as MobiFone service fees. This is the highest incentive level ever, demonstrating the commitment to accompany and deeply express gratitude to loyal customers of both brands.

Specifically, from June 1, 2025 to September 30, 2025, with only 3,000 bonus miles, members can exchange for a MobiFone package worth VND 200,000 - a reduction of 1,000 miles compared to the normal rate. Similarly, 7,500 miles will be equivalent to a package worth VND 500,000 instead of 8,500 miles as before. The exchange can be done through convenient channels such as the App or website of Vietnam Airlines (www.vietnamairlines.com).

Connecting two national brands, spreading practical incentives to loyal customers

The cooperation between two national brands - MobiFone and Vietnam Airlines - not only brings a multi-utility experience to customers, but also demonstrates a strategic vision in building an integrated service ecosystem. Through the connection of two loyalty programs - Long-term Connection and Golden Lotus - the two sides aim to create synergy between telecommunications and aviation, while affirming their commitment to sustainable companionship with consumers. After nearly 15 years of cooperation, the program has recorded high satisfaction from members thanks to a series of outstanding "double" incentives such as special privileges for upgrading to premium membership, a diverse partner ecosystem and practical and rich reward products.

"The implementation of this program demonstrates MobiFone's efforts to increase benefits for loyal customers. We hope that each accumulated point not only has conversion value, but is also a symbol of attachment, trust and companionship between customers and MobiFone," said a MobiFone representative.

Enhance digital experience - optimize interaction

Faced with the increasingly strong trend of digital transformation, MobiFone not only promotes investment in modern technology infrastructure but also prioritizes improving user experience on digital platforms. Optimizing digital interactions is considered a key factor helping MobiFone build sustainable relationships with customers, while affirming its pioneering role in the national digital transformation journey.

By building a comprehensive digital ecosystem, MobiFone is gradually realizing the goal of "taking customers as the center". Through online care channels such as My MobiFone application, 24/7 chatbot, smart switchboard integrated with AI and presence on social networking platforms, MobiFone not only shortens response time but also enhances the level of service personalization, bringing a more convenient and effective experience to users.

With just a few simple steps on a mobile device, customers can quickly look up promotions, check accumulated points, register for packages, redeem gifts or send support requests. Digitizing the entire customer care process not only helps shorten waiting times but also increases transparency and provides a seamless experience - a factor that is increasingly prioritized by modern users.

In particular, incentive programs - typically the cooperation with Vietnam Airlines - have been fully integrated on the digital platform, allowing customers to register and redeem points easily, anytime, anywhere. This is an important link in MobiFone's digital transformation strategy, aiming to build a diverse, flexible service ecosystem that meets the real needs of modern users.

Through service digitization and interaction optimization, MobiFone not only increases the satisfaction of current customers but also gradually builds a sustainable competitive advantage in the market. Convenience, transparency and efficiency in each experience are the foundation for MobiFone to build trust, expand its customer base and affirm its position as a pioneering digital enterprise, focusing on customers.

Source: https://thanhnien.vn/gan-ket-dai-lau-uu-dai-tu-mobifone-va-vietnam-airlines-cho-hoi-vien-than-thiet-185250530113711454.htm