myGPT is a solution for training private data of organizations and businesses into AI to serve in daily operations. The data after training into AI knowledge will be located on a private database system dedicated to directly serving internal applications, operational software or service software.
This solution uses the latest language models that have proven stability and are widely accepted (currently GPT 3.5 turbo and GPT-4) to train on private data of organizations and businesses. In the future, other models from Google such as LaMDA, PaLM or Meta's Llama 2... may be used depending on the maturity of the model.
This is a solution that can retrain AI knowledge data to update new knowledge closely following the actual operations and service needs of businesses and organizations to serve specific purposes. It is possible to retrain the entire, train to adjust part of the knowledge or train additional AI data.
According to Mr. Ta Quang Thai, co-founder of myGPT, this solution was born from two business models of him and his friend, Rada (a repairman calling application) and HomeID (apartment management application). In these models, AI was researched to identify, evaluate, and recognize user needs. However, both encountered the difficulty of creating a chatbot to be able to take care of (talk to) customers automatically.
By the end of 2022, chatGPT was born, Mr. Ta Quang Thai was very surprised that this chatbot could answer smoothly like a human, although at first there were many mistakes. At this time, he and his friends thought of creating a chatbot that could answer customers with the same ability to talk and if there was no data, they would find a way to put data in to meet the needs of customers.
Based on the above reasons, the founders of myGPT learned a lot about the AI development community in the world , gradually approaching open source projects on AI that are being developed very quickly. By March 2023, the company launched the first chatbot to be included in Rada (a repairman calling application). This is an AI chatbot model trained to be able to answer users' questions related to this application such as: Standards for repairmen on the application; How to handle complaints; Cost of repair, installation, and maintenance services for household appliances including the following services: Price of air conditioner repair and installation; Price of refrigerator, washing machine, TV repair; Price of car and motorbike rescue and domestic help services. After that, the chatbot for HomeID was also born. Mr. Ta Quang Thai said that at first, these chatbots were not as smart as expected and also received many compliments and criticisms.
From the above 2 chatbots, myGPT saw that this was a business need and trained many different chatbots for everyone to experience. At this time, the company began to receive orders with small cost values… because many businesses still doubted the effectiveness. At first, the company determined that the cost was not important and still did it, even if there were projects that were losing money. Up to now, many large businesses have seen the potential and placed orders.
In terms of technology, up to this point, myGPT has also developed quite well, the current chatbot has responded much better than the bots introduced in March.
Currently, myGPT chatbots have been applied in a number of areas such as deploying information consulting running directly on websites or chat platforms such as Messenger, Instagram, Zalo, helping businesses and organizations to automatically respond to users or their customers regarding information about products, services, programs, campaigns or procedures, sequences... Chatbots are deployed on the organization or business's server. Applicable to organizations that require chatbot deployment with a set of questions and answers up to thousands of questions or thousands of products. Deployed as a service on MyGPT's cloud server system.
According to Mr. Ta Quang Thai, the myGPT chatbot has been officially applied to customer care at Rang Dong Light Bulb and Vacuum Flask Joint Stock Company. In addition, there are a number of other businesses in the training phase such as VNG , Alphabook and about 10 other small businesses.
He said that the key point that makes this chatbot smart is data processing, and when deploying AI chatbots, the difficulty does not come from technology, but from the quality of the business's data. Therefore, the project team takes a long time to process data and is very laborious. Many projects, when starting, have to consult with customers to rebuild the data.
Another application provided by myGPT is a public service assistant. Accordingly, the application is used to deploy chatbots to exchange and answer questions to serve citizens, civil servants, and public employees related to administrative procedures, public services, legal document systems or administrative documents...
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