Restore bonus miles - Vietnam Airlines

What is reinstatement of expired miles?

Golden Lotus members want to use miles to get rewards but the account shows that the bonus miles have expired? Within 06 months from the expiration date, members can restore bonus miles from the Golden Lotus program. Members should note:

• Restored miles are valid for 06 months from the date of successful transaction and can be used until the last day of the 6th month;
• Restored miles have no card status value and are not refundable under any circumstances.

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Expired miles reinstatement fee

Bonus miles are restored in bundles with a value of 500 miles/bundle:

• Price in Vietnam (excluding VAT): 100,000 VND/500 miles
• Overseas price: $5/500 miles

Fees and terms and conditions are subject to change.

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Instructions for restoring expired bonus miles

There are 3 ways to restore bonus miles: Online on Vietnam Airlines website, online on Vietnam Airlines app and directly at branches.

Restore expired bonus miles on Vietnam Airlines website

Step 1: Access the Golden Lotus account on the website vietnamairlines.com in the top toolbar on the right hand side.

Step 2: After successfully logging in, go to “Buy/Transfer miles”.

Step 3: In the “Buy and transfer miles” window, select “Restore expired bonus miles”.

Step 4: In the “Restore Expired Miles” window:

• The default system displays the smallest package of 500 miles, press “+” or “-” to adjust the number of bonus miles;
• Check unit price, apply promotion code (if any), check total amount and total amount to be paid;
• Read the terms and check the box “I agree to the Terms and Conditions”;
• Continue to choose the appropriate payment method and proceed to payment.

Step 5: After completing the payment, confirmation information will be sent to the registered email address. If you do not receive an email within 01 hour after successful payment, please contact the Golden Lotus support department via the following channels:

• Contact Golden Lotus Member Care Center (24/7):
• Call within Vietnam: 1900 1800
• Call from abroad to Vietnam: (+84-24) 3832 0320
• Send email to vip.lotusmiles@vietnamairlines.com (for Million Miles, Platinum, Gold members) or lotusmiles@vietnamairlines.com (for Titan, Silver, Registration members);
• Contact Vietnam Airlines branches.

Restore expired bonus miles on Vietnam Airlines app

Step 1: Access your Golden Lotus account on the Vietnam Airlines app at “Login” or “Lotusmiles”.

Step 2: After successfully logging in, scroll down to the “Buy/Transfer miles” section and click “Restore expired bonus miles”. The system will display the registration email to receive the electronic invoice. Members check the information, edit if necessary, then select “Continue”.

Step 3: In the “Restore expired bonus miles” window:

• The default system displays the smallest package of 500 miles, press “+” or “-” to adjust the number of bonus miles;
• Check unit price, amount and total amount to be paid;
• Read the terms and conditions, then select “I agree” and proceed to checkout.

Step 4: Choose the appropriate payment method and proceed to payment.

Step 5: After completing the payment, confirmation information will be sent to the registered email address. If you do not receive an email within 01 hour after successful payment, please contact the Golden Lotus support department via the following channels:

• Contact Golden Lotus Member Care Center (24/7):
• Call within Vietnam: 1900 1800
• Call from abroad to Vietnam: (+84-24) 3832 0320
• Send email to vip.lotusmiles@vietnamairlines.com (for Million Miles, Platinum, Gold members) or lotusmiles@vietnamairlines.com (for Titan, Silver, Registration members);
• Contact Vietnam Airlines branches.

Restore expired bonus miles at Vietnam Airlines branches

Step 1: Fill in the Miles Recovery Request form.

Step 2: Submit the completed application form and payment at Vietnam Airlines branches.

Source: https://www.vietnamairlines.com/vn/vi/lotusmile/buy-transfer-miles/reinstate-bonus-miles