The first time I had my blood drawn for a test, a medical staff member yelled at me: 'If you're scared, hold onto the edge of the table'

Why yell and react tensely to the sick?

I have seen with my own eyes nurses hand over the task of monitoring and adjusting the infusion rate to the patient's family at night with the excuse of being busy writing the medical records.

Try asking how the patient's family has the medical expertise to do this.

Then when the IV is too slow, too fast or all gone, the family doesn't know what to do, and when they report it, the nurse tells them to take it slow, and doesn't respond promptly, so arguments, yelling, and disorder occur...

At the examination area, a staff member yelled at patients when they asked to see a doctor at the clinic that had treated them before.

The reason is that now the medical records have been entered into the computer, any doctor can access them well, ask for anything, and if needed, register for a service examination.

The patient gently said that he needed to see the doctor first to easily explain the progress of the disease, as well as listen to instructions on using medication or changing the regimen if necessary.

But the person in charge remains unchanged.

Knowing that medical records are now on the computer, every doctor has access to and knows the patient's medical records, but the patient's request is also reasonable from an emotional point of view and can be met if the clinic is not really overloaded.

In case the problem cannot be resolved, medical staff should explain to the patient instead of yelling.

A friend of mine had never had to do a test before, so when he went to the hospital, he was very confused.

That time you were in so much pain that you couldn't eat or sleep, your family took you to the hospital. Because it wasn't an emergency, you had to wait for several hours, stressed, tired, hungry... before it was your turn to see a doctor.

When you hear the nurse take you to get blood drawn for many tests to diagnose your illness, you are very scared.

Partly because the pain had not subsided, and partly because you had lost strength all week, when you entered the lab you were clearly worried.

The lab worker shouted in your face: "If you're scared, hold the edge of the table." Hearing that, the pain stopped. Luckily, the amount of blood taken was only a few cc.

You shared that you knew it, but you weren't afraid enough to make the employee so stressed.

How nice it would have been if the staff had just said that it would only take a small amount of blood and that it would be quick and painless. You wouldn't have to worry and the staff wouldn't have been so angry.

Many people have been in such a situation. It is a pity to comfort the patient, only to make them more afraid and lose sympathy for the hospital.

Or there are patients who, when prescribed medication by a doctor, have stated that the prescription was adjusted by the doctor during the previous visit, determining that the medication was no longer suitable and needed to be changed, and that the patient had used it effectively.

Now the doctor prescribed the same prescription that was changed. Is it appropriate?

The doctor glared: If the doctor prescribes medicine, just take it, don't ask any questions. The patient had no choice but to leave, carrying with him the anxiety of having to be treated with an ineffective prescription.

But the doctor was also made difficult.

That being said, there are times when medical staff's behavior comes from not being able to stay calm in the face of the patient's relatives' attitudes and behaviors.

I once witnessed the father of a patient comforting his child when he cried in pain while the nurse gave him an injection.

Instead of calming his son down, the father said: "The doctor hurt you, I'll beat him up for you to see. Who dares to touch my gold!"

Hearing that, the baby stopped crying.

The next time he saw the doctor and nurse coming to the bed, the child shouted: "Daddy, hit the doctor!"

A female patient came to my friend's medical facility for a check-up. Although the staff instructed her to change into hospital attire appropriate for the visit, she still did not comply.

When entering the clinic, the doctor reminded the patient to follow medical hygiene and safety regulations, but the patient did not comply. The reason was that he was not used to wearing hospital clothes.

The doctor asked the patient to leave his seat. When the patient did the right thing, he asked him to come in.

And yet the patient loudly accused the doctor of making things difficult for him. Any outfit would do! The patient even threatened to post it on social media.

This shows how important the treatment of medical staff and patients is. A gentle explanation, a caring gesture to share with patients and their relatives, an act of listening to the patient's suggestions will bring about great results.

Those who disrespect medical staff will be severely punished by law. And if medical staff behave properly with patients, bad incidents will also be reduced.

NGUYEN HUU NHAN

Source: https://tuoitre.vn/lan-dau-lay-mau-xet-nghiem-bi-nhan-vien-y-te-quat-so-thi-nam-vao-canh-ban-20250523141020999.htm