Content of Zalo messages from the subject impersonating electricity to scam - Photo: QH
Having been scammed by people pretending to be electricity employees, Mr. Tran Thanh Ha (43 years old), in Ward 2, Dong Ha City, was very cautious when receiving a similar call from an unknown number. Mr. Ha said that the person calling himself Pham Van Tai from the phone number 0345.540.457 said he was an employee of Quang Tri Electricity.
“This person spoke with a Central accent, greeted me with my full name and address, and asked me how I had paid my electricity bill in the past. I replied that I had paid via bank account, and this person said that the system check showed that I had paid the electricity bill and did not owe any bills. However, since April 1, 2025, the electricity company has stopped connecting with banks, and only confirms payment bills through a single app of EVN. In order for the company to update the bill to the system and avoid power outages, I need to install the app and provide bills from April 2025 to present,” said Mr. Ha.
Before hanging up, the subject did not forget to reintroduce his name, employee code and said that an accountant would contact him soon to guide Mr. Ha to install the app and update the bill. About 5 minutes later, an account named Hung added Mr. Ha to Zalo and greeted him: "Do you need instructions to update EVN's new payment method? This is Hung from the electricity accounting department, please send me last month's bill so I can check."
After waiting for nearly 30 minutes without seeing Mr. Ha respond, the impersonator called to urge him. Knowing that he could not be fooled, the account was locked a few minutes later. In the above case, if Mr. Ha was not vigilant enough to provide the invoice and install the app, the subjects would have exploited his personal information and defrauded him of money in his bank account.
According to Quang Tri Power Company (PC Quang Tri), recently, calls impersonating electricity industry employees to scam are showing signs of increasing. Not only people, even electricity employees also receive these types of scam calls. Previously, scam calls mainly asked customers to pay their electricity bills or they would be cut off; or sent customers account numbers requesting money transfers or links containing malicious code asking them to click to check their electricity bills..., but now the tricks used by the subjects are more sophisticated.
There are cases where the subject provides the correct electricity app for people to install, but during the operation, they use tricks to control people's phones and commit fraud. More daringly, the subjects also forge power outage notices, forge leaders' signatures, and seals of electricity units... Many people have "fallen into the trap" and lost money unjustly.
PC Quang Tri said it has reported to the Economic Security Department, the Cyber Security and High-Tech Crime Prevention Department - Quang Tri Provincial Police about the situation of impersonating electricity industry employees and defrauding customers to coordinate investigation and handling to ensure the quality of electricity industry services, avoiding causing confusion and outrage in public opinion.
Along with that, PC Quang Tri strengthens propaganda and sends warnings to customers via EVNCPC CSKH applications, emails with content related to customer service, electricity bill payment, electricity bill payment notification process, and power outage notification to avoid fraud. At the same time, customers are encouraged to pay electricity bills through official channels.
Currently, customers can pay electricity bills through bank applications ( Agribank , BIDV, Vietcombank, VietinBank, Sacombank, MbBank, LP bank) or authorize the bank to withdraw money from the account to pay the monthly electricity bill. Or pay through an intermediary organization (post office, Viettel, VNPT Media, ShopeePay, Momo, Payoo, VNPay, Paytech).
Make transactions through the following online transaction channels: Customer care center of the Central Power Corporation (EVNCPC): 19001909; website: https://cskh.cpc.vn; application: EVNCPC CSKH on App Store/Google Play; customer email to contact EVNCPC: [email protected]; customer email to receive notifications about electricity services: [email protected] or [email protected].
PC Quang Tri recommends that customers absolutely do not provide personal information to avoid being taken advantage of by scammers. When phone numbers or information channels appear that are different from those in the contract, customers must contact the customer care center of the Central Power Corporation to get clearer information.
Quang Hai
Source: https://baoquangtri.vn/mao-danh-nhan-vien-dien-luc-de-lua-dao-thu-doan-ngay-cang-tinh-vi-194250.htm
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