Focus on resolving complaints, denunciations, recommendations and reflections

(Baothanhhoa.vn) - Although the amount of work to be completed to serve the policy of streamlining the organizational apparatus is very large, the authorities at all levels in the province have focused on thoroughly resolving complaints, denunciations, recommendations and reflections. Thereby, not only ensuring that there is no stagnation or interruption in the implementation of assigned tasks, but also contributing to preventing corruption and negativity.

Leaders of Nguyen Binh ward (Nghi Son town) visited and learned about the living conditions of local people.

According to the report from the Provincial Inspectorate, in the first quarter of 2025 alone, the provincial authorities received 3,377 petitions from citizens with 3,016 cases eligible for processing. Of these, 2,210 petitions with 1,942 cases were under their jurisdiction. With great efforts, State administrative agencies have completed the settlement of 1,674 cases, reaching 86.2% of the total number of complaints, denunciations, recommendations and reflections under their jurisdiction. The remaining cases are in the process of being resolved according to the deadline.

Of the resolved cases, 143 involved complaints (84%), 20 were denunciations (80%), and 1,511 were recommendations and reflections (87%). Through the resolution of denunciations, the inspection agency made recommendations and handled the responsibilities of 3 organizations and 10 individuals, including 6 officials, civil servants, and public employees.

Notably, in handling citizens' complaints, provincial authorities have increased dialogue, propaganda, and legal explanation to the people. This is not only a procedural and professional step, but also an important two-way information channel, helping state agencies grasp the thoughts, aspirations, and psychology of the people, thereby having appropriate, effective, and legal handling procedures. Through this solution, there have been 51 cases in which citizens voluntarily withdrew their complaints after being properly informed of the law.

It is noted that in many localities in the province, despite the implementation of the policy of streamlining the organizational apparatus, the workload is very large, but the work of receiving citizens, handling complaints and denunciations is of interest, continuing to have many positive changes. Newly arising cases are basically focused on and promptly resolved. Some complicated, prolonged, and crowded complaints and denunciations are directed, reviewed, and resolved. For example, in Thuong Xuan district, from the beginning of the year to early June 2025, authorities at all levels have received 43 petitions with 43 cases under their jurisdiction. Of which, there is 1 complaint, 1 denunciation, the rest are petitions and reflections. With a spirit of urgency and seriousness, up to now, the district has resolved 29 cases. Of which, all complaints and denunciations have been thoroughly resolved, the remaining petitions and reflections are being resolved.

In Quan Son district, from the beginning of the year to June 4, administrative agencies have received 23 citizens and 23 cases within their jurisdiction. All cases are petitions and reports and have been answered and resolved according to the provisions of law. In addition, authorities at all levels in the district have received 13 petitions (no complaints or denunciations). To date, 8 petitions have been resolved, the rest are in the process of being resolved within the time limit prescribed by law.

According to Chief Inspector of Quan Son District Luong Van Hiep, "The work of receiving citizens, handling complaints, denunciations, recommendations and reflections in the district continues to have positive changes, the quality of handling cases has been improved. The procedures for handling complaints are implemented by units and localities to ensure objectivity, accuracy, and protection of the legitimate rights of citizens. In the process of performing tasks, Party committees and authorities at all levels have regularly followed the locality, paid attention to resolving problems and arising problems right at the grassroots level, contributing to preventing corruption, negativity and minimizing the situation of complaints and denunciations".

From the practice of socio -economic development in localities, when the work of receiving and dialogue with citizens is regularly carried out, it will thoroughly resolve problems arising at the grassroots level, minimizing the number of complaints and denunciations. For example, in Nguyen Binh ward (Nghi Son town), although it used to be a complicated area, in recent years there have been no more complaints and denunciations beyond authority. Secretary of the ward Party Committee Nguyen Huy Trong said: "In addition to implementing various forms of receiving citizens, the ward Party Committee has assigned leaders to regularly go to the grassroots level to exchange and grasp the situation of people's lives, especially households with petitions, requests, and reflections. Thereby, we have promptly grasped and directed the resolution of issues that people are concerned about. At the same time, we have promptly corrected and reminded cadres and civil servants if they are not serious in performing their duties and have not paid attention to resolving people's problems".

Paying attention to the work of receiving citizens, resolving complaints, denunciations, recommendations and reflections from citizens is not only a task prescribed by law, but also affirms the responsibility and obligation of authorities at all levels to the people. Thereby, it contributes significantly to stabilizing political security, order, social safety and preventing corruption and negativity at the grassroots level.

Article and photos: Dong Thanh

Source: https://baothanhhoa.vn/tap-trung-giai-quyet-khieu-nai-nbsp-to-cao-kien-nghi-phan-anh-251755.htm