Deputy Minister Nguyen Thi Phuong Hoa periodically receives citizens in October 2023

In compliance with legal regulations on citizen reception, the Ministry of Natural Resources and Environment organizes regular citizen receptions on all working days of the week. Every month, the Ministry's leaders will directly receive citizens on the last Thursday of the month and conduct ad hoc receptions according to regulations to receive, answer and direct the timely resolution of complaints and denunciations of citizens in the field of Natural Resources and Environment.

Scene of the citizen reception of the Ministry of Natural Resources and Environment

At the meeting, Deputy Minister Nguyen Thi Phuong Hoa and functional units received a round of citizens complaining about land issues.

Specifically, the case of Ms. Tran Thi Lam residing in Di village, Vo Tranh, Luc Nam, Bac Giang, complained about Decision No. 960 dated May 21, 2020 and No. 644 dated April 9, 2021 of the Chairman of the People's Committee of Bac Giang province resolving the second complaint related to compensation and support for land acquisition to implement the project to upgrade provincial road 293.

After listening to citizens' opinions and answering questions and responding to citizens by the Ministry Inspectorate and its affiliated units, Deputy Minister Nguyen Thi Phuong Hoa said that the leaders of the Ministry of Natural Resources and Environment always listen and will focus on directing affiliated units to resolve people's petitions and concerns related to the fields of the Ministry of Natural Resources and Environment according to their authority and legal regulations.

Deputy Minister Nguyen Thi Phuong Hoa requested functional units to focus on carefully studying the records of citizens' cases. In particular, any content related to the authority of the Ministry will be sent in writing to localities requesting them to organize a review, verification and response to citizens in accordance with legal regulations. In cases not under the authority of the Ministry of Natural Resources and Environment, the Deputy Minister will explain and request specialized units to guide citizens to competent and responsible agencies and units to be resolved in accordance with regulations and legal procedures for complaints and denunciations.

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