Seminar 'Listening to serve the people better': Towards a modern administration, focusing on people and businesses

The event was held to celebrate the 135th anniversary of President Ho Chi Minh's birthday (May 19, 1890 - May 19, 2025), towards the 100th anniversary of Vietnam Revolutionary Press Day (June 21, 1925 - June 21, 2025) and in the context of Hanoi City promoting administrative reform, digital transformation, and improving the quality of service for people and businesses.

Speaking at the seminar, Deputy Editor-in-Chief of Economic and Urban Newspaper Nguyen Xuan Khanh said: Implementing Resolution No. 57-NQ/TW dated December 22, 2024 of the Politburo on "Breakthrough in science, technology development, innovation and national digital transformation", the Hanoi People's Committee has been actively implementing specific local contents and tasks in accordance with the spirit and orientation.

Hanoi being the first locality to complete the pilot project and establish the Public Administration Service Center under Resolution No. 108/NQ-CP of the Government is a concrete and basic step to meet the following objectives: Converting the management model to non-administrative boundaries by organizing branches in large districts to minimize time and costs and create the most favorable conditions for people and businesses in the process of participating in administrative procedure settlement.

Deputy Editor-in-Chief of Economic & Urban Newspaper Nguyen Xuan Khanh speaks at the seminar. (Photo: Economic & Urban Newspaper)

“Listening to serve the people better” is a practical, close and meaningful content for officials handling and resolving administrative procedures. Because listening is not simply receiving information, but also a way to show respect, understanding and responsibility towards the people. Economic and Urban Newspaper in collaboration with the Public Administration Service Center organized the Seminar “Listening to serve the people better” with the aim of helping the service work of the Public Administration Service Center to be more effective, meeting the requirements of the people and businesses" - Deputy Editor-in-Chief of Economic and Urban Newspaper Nguyen Xuan Khanh shared.

At the seminar, representatives of branches of the Hanoi Public Administration Service Center shared many practical experiences, flexible and creative ways to improve service efficiency.

Speakers shared at the seminar. (Photo: KT&DT)

Ms. Nguyen Thi Viet Ha - Director of Branch No. 4 said: "When it first started operating, the Branch encountered some difficulties due to the lack of machinery, but thanks to the efforts of all employees, there was no long queues or standing in line outside the Branch. Everyone who came to the branch was invited inside to be served in turn. Some elderly people when they came to the branch were served and felt very good. Then they conveyed to some elderly people in the area that "just come to the center and you will be served".

From the reality at Branch No. 1, Director Bui Duong shared: "The most difficult thing is that we have to know the needs of real estate companies and banks, from which we can build the best support methods and solutions. Faced with such a large number of files, we realized that we could not passively wait for units to propose requests. Branch staff proactively provided information, asking leaders of units to give us information on the total number of files that needed to be processed. From there, we built a plan and arranged staff to optimize the time to process files."

"Our center has developed a multi-channel business support project. This project comes from a survey of actual companies, which found that businesses face many difficulties in accessing administrative services, especially when newly established. From there, we built a multi-channel support model. This model has been tested at Branch No. 1, at Vo Chi Cong", said Mr. Nguyen Hoang Long - Deputy Director in charge of the Customer Support and Care Center, Hanoi City Public Administration Service Center.

At the seminar, many business representatives - direct customers of the Center - expressed their appreciation for Hanoi's administrative reform efforts in recent times.

Ms. Bui Thi Dieu Linh - Senior Director of Personal Customer Service Center, Vietnam Technological and Commercial Joint Stock Bank (Techcombank) shared: "During the discussion, we were very impressed with the opinions shared by the delegates. From the perspective of the finance - banking industry, we realized that in recent times, there have been many clear administrative reforms, bringing practical benefits not only to credit institutions but also to customers. Through the discussion, we better understood the efforts of management agencies in understanding the difficulties of people and businesses, thereby removing them with practical solutions".

Ms. Bui Thi Dieu Linh discussed at the seminar. (Photo: KT&DT)

Meanwhile, according to Ms. Ha Thi Anh Hong - Director of Operations Management, Vietnam Maritime Commercial Joint Stock Bank (MSB), since applying the "green channel" to prioritize the settlement of administrative procedures for businesses, MSB has only had to send 1-2 employees to do the procedures and does not have to queue. The first phase has shown success and in the next few days, MSB Bank will continue to return results to credit institutions and implement de-boundary for receiving and returning results of secured transaction records.

The seminar “Listening to serve the people better” demonstrated the spirit of seeking knowledge and taking practical opinions to improve the quality of public administrative services. Through the event, functional agencies, businesses and people have more opportunities to dialogue and find specific and practical solutions to gradually build a modern, transparent and people-centered administration.

PV

Source: https://baophapluat.vn/toa-dam-lang-nghe-de-phuc-vu-nhan-dan-tot-hon-huong-den-nen-hanh-chinh-hien-dai-lay-nguoi-dan-va-doanh-nghiep-lam-trung-tam-post549024.html