Fraudsters target electricity and water services, how to prevent?

điện - nước - Ảnh 1. — Representatives of electricity and water units are providing online consultation to users within the framework of the talk show combined with online exchange 'Electricity and water services: Smart use, safe transactions' - Photo: DUYEN PHAN

The electricity and water industry is promoting digitalization, bringing many improvements in services and enhancing customer experience, showing initiative in applying technology and digital transformation.

Thanks to these advances, customers of the electricity and water industry are better cared for, and payment transactions become faster and more convenient.

According to experts and organizations, digital transformation is creating profound improvements in the electricity and water sectors, opening up an era of smart management and superior customer service.

Ho Chi Minh City Power Corporation (EVNHCMC) has been promoting digitalization, bringing many improvements in services and enhancing customer experience. From April 1, 2024, electricity bill notifications to households in Ho Chi Minh City will only be sent via the EVNHCMC application instead of the traditional way. This is a step forward showing the initiative in applying technology and digital transformation.

Similarly, the water industry in Ho Chi Minh City is entering an impressive digital revolution. Especially with the efforts of Saigon Water Corporation (SAWACO), this unit is a pioneer in digital transformation with the customer care application "One platform, multiple utilities", launched in April 2025.

This is the only application for Ho Chi Minh City residents, fully integrating functions from service registration, payment, index reporting to sending feedback.

However, taking advantage of the digital transformation flow that is in the final stage, many scammers have appeared to appropriate people's assets.

These subjects, with tricks of asking for bill payment, support in changing electricity and water service contracts, converting meters, etc., have appropriated the property of many gullible people.

điện - nước - Ảnh 2. — Faced with the increasing number of scammers targeting water users, in mid-April, SAWACO launched an application called SAWACO CSKH with the slogan "SAWACO - One platform, multiple utilities". This is the only shared application for all customers using water supply services in Ho Chi Minh City (except Cu Chi district) - Photo: QUANG DINH

Through the talk show combined with online exchange 'Electricity - Water Services: Smart Use, Safe Transactions' , Tuoi Tre newspaper and units directly managing electricity and water will send to people the perspective of experts and warnings from authorities.

At the same time, propose solutions to overcome this gap; towards a smart and safe digital environment for people to access the best utility services.

Talkshow on using smart and safe electricity and water services with the participation of guests:

- Lieutenant Colonel Dang Thanh Tung - Deputy Captain of the High-Tech Crime Prevention Team, Cyber Security Department - Ho Chi Minh City Police.

- Mr. Nguyen Thanh Su - Deputy General Director of Saigon Water Corporation (SAWACO).

- Mr. Bui Trung Kien - Deputy General Director of Ho Chi Minh City Power Corporation (EVNHCMC).

- Mr. Nguyen Minh Hai - Deputy Director of Trung An Water Supply Joint Stock Company.

- Technology expert Nguyen Hong Phuc .

Online exchange: Using electricity and water services intelligently and safely

The program has the participation of guests:

- Lieutenant Colonel Dang Thanh Tung - Deputy Captain of the High-Tech Crime Prevention Team, Cyber Security Department - Ho Chi Minh City Police.

- Ms. Vo Thi Phuong Hoa - Deputy Sales Director, Saigon Water Corporation (SAWACO).

- Mr. Le Thanh Luong - Deputy Director of Information Technology, Saigon Water Corporation (SAWACO).

- Representative of Customer Care Center , Ho Chi Minh City Power Corporation (EVNHCMC)

- Mr. Phan Quang Vinh - Deputy Head of Business Department, Ho Chi Minh City Power Corporation (EVNHCMC)

- Representative of Communications Department , Ho Chi Minh City Power Corporation (EVNHCMC)

- Technology expert Nguyen Hong Phuc .

From now on, readers can send questions about the program in the box below to learn how to use smart and safe electricity and water services in the context of strong digital transformation today. The answers will be answered in detail by the guests from 3:30 pm on June 3 on tuoitre.vn.