Building trust from the grassroots.

Following the reorganization of administrative units, commune-level officials and civil servants have become the "front line" directly interacting with citizens and implementing policies. Therefore, improving the capacity of this team is an ongoing and urgent task, crucial to the success of the administrative reform process throughout the province.

People are completing procedures at the Public Administrative Service Center of Bach Dich commune.

Proactive adaptation

After the merger, Dong Van commune has 69 villages with 19 ethnic groups living together, of which the Mong ethnic group accounts for over 80%. With a larger area, a larger population, and an increased workload, the commune-level officials face the need for strong innovation to meet development requirements.

As a cultural officer of Dong Van commune, Sung Manh Hung regularly carries out mobile propaganda work in the villages. After the merger, his work became much more arduous and challenging, especially since some villages required him to walk to each household to disseminate information. “I realized that the larger the area, the more effective the propaganda work needs to be. Therefore, I quickly adapted by thoroughly understanding each village and honing my skills in using information technology to serve my work,” Hung shared.

In some localities, many commune leaders have proactively and quickly adapted to the local situation and work to ensure their role as a "bridge" between the Party, the State, and the people, directly implementing policies and guidelines to each village and hamlet. Ms. Bui Thi Huong Phu, Director of the Public Administrative Service Center of Bach Dich Commune, said: "When assigned a task, each official must proactively learn more, from professional expertise to communication and public relations skills. Initially, there will be certain difficulties in interacting with and resolving people's issues, but with determination and high effort, the work has been implemented smoothly and efficiently."

Standardization step by step

The practical implementation of the two-tiered local government model has presented numerous challenges, requiring commune-level officials to receive training and professional development to meet the large workload. This ensures that the administrative system is not only efficient and streamlined but also robust. Recognizing the importance of grassroots officials, many localities are implementing comprehensive solutions to strengthen and improve the capacity of commune officials after mergers.

Minh Quang commune was established by merging three communes: Phuc Son, Hong Quang, and Minh Quang. Ms. Ma Thi Quyen, a cultural and social affairs officer in Minh Quang commune, said: “After the merger, the area is larger and the population is denser, so each commune officer has to take on more responsibilities. To meet the demands of the job, we are assigned by the commune to participate in intensive training courses on state management, operational skills, digital transformation, administrative communication, etc., which helps officers become more confident in handling their work.”

According to Comrade Ma Van Khap, Secretary of the Minh Quang Commune Party Committee, the commune is stepping up training and development for its officials. Emphasis is placed on rearranging and reassigning officials according to their abilities and strengths. Placing the right person in the right job helps to maximize individual strengths, reduce overlap, and prevent waste of human resources. The commune is also promoting the application of information technology in management and administration. From electronic document systems and online public service portals to software for managing citizen records and data, all contribute to reducing bureaucracy, improving work efficiency, increasing transparency, and enhancing citizen satisfaction.

Improving the capacity of commune officials after mergers is not only an immediate requirement but also a long-term task, determining the effectiveness of local government operations in the two-tiered local model. When each commune official is professionally competent, dedicated to their work, and closer to the people, the local government will become more dynamic, transparent, and better serve the people.

Text and photos: My Ly

Source: https://baotuyenquang.com.vn/sap-xep-to-chuc-bo-may-tinh-gon-manh-hieu-luc-hieu-qua/202511/boi-dap-niem-tin-tu-co-so-5a834cf/