Warning about online impersonation scams

Fraudsters often take advantage of the reputation of financial institutions, government agencies or postal services to carry out scams via phone, SMS or social networks.

Some scams are as follows:

Impersonating state agencies (police, court, tax authority...) to send fake public service links/websites asking customers to install fake applications (VNeID application, General Department of Taxation application...), thereby taking control of the device, secretly stealing banking service security information and transferring money in customers' accounts.
Impersonating competent authorities (court, police, prosecutor's office...) to threaten customers involved in illegal acts (causing traffic accidents, being involved in money laundering, drug trafficking, smuggling, international telecommunications debt...) and asking customers to follow instructions (opening new accounts, providing information, installing applications, transferring money to designated accounts...).
Impersonate BIDV Smartbanking digital banking application /Fanpage/SMS messages of the bank and send fake links for customers to enter information.
Impersonating bank employees to contact customers to request support (support for failed money transfer transactions, support for handling checks, opening credit cards, etc.) then asking customers to provide confidential information (digital banking login information, card information, OTP code, etc.) to commit property appropriation.
Impersonating a delivery or shipping employee , contacting customers to inform them about the upcoming delivery of the parcel but not yet paying the delivery fee. After asking the customer to transfer a small fee, the subject continues to create fake situations to distract and cause confusion. During the "instruction" process, the subject continuously forces customers to perform many complicated operations such as: logging into digital banking via a strange link, entering OTP codes into forms of unknown origin, holding the money transfer button for a certain period of time or reconfirming account information... This trick is aimed at stealing security information and appropriating money in customer accounts.

BIDV recommends to Customers:

Absolutely do not transfer money or provide confidential information (card information, digital banking service login information, OTP code...) to anyone claiming to be the police, delivery staff, card delivery staff, bank staff... via phone, text message, social networks. BIDV does NOT require customers to provide service confidential information in any form.
Absolutely do not access and download applications from links of unknown origin. BIDV does not require customers to provide personal information via channels such as SMS messages, emails, chat applications (Zalo, Viber, Facebook Messenger...). Therefore, customers absolutely DO NOT CLICK on these links. If you have clicked on the link, you absolutely DO NOT PROVIDE INFORMATION about account security, digital banking services (login name, password, OTP code), card services (card number, expiration date, CVV security code, OTP code), account information or any other banking service security information, personal information.

In case of suspicion or detection of signs of fraud, please follow the following order of priority:

Lock the service or change the digital banking service password immediately:

+ To lock the service: Actively enter the wrong password 5 times in a row

+ To change your login password, go to Settings then select Change Password

Contact BIDV immediately via hotline 1900 9247 (24/7) or go to the nearest BIDV Branch/Transaction Office if it is during business hours;
Restore device to factory settings when detecting/suspecting installation of fake applications;
Report to the nearest police station for timely support.

Source: https://bidvinfo.com.vn/canh-bao-thu-doan-lua-dao-mao-danh-truc-tuyen-10012104.html