Scammers often exploit the reputation of financial institutions, government agencies, or postal services to carry out scams via phone, SMS, or social media.
Some of the scams include the following:
- Scammers impersonate government agencies (police, courts, tax authorities, etc.) and send fake links/websites offering fraudulent public services, requesting customers to install fake applications (such as VNeID applications or applications from the General Department of Taxation), thereby gaining control of the device, secretly stealing confidential banking information, and transferring money from the customer's account.
- Impersonating competent authorities (courts, police, prosecutors' offices, etc.) to threaten customers with involvement in illegal activities (traffic accidents, involvement in money laundering, drug trafficking, smuggling, outstanding international telecommunications bills, etc.) and demanding that customers comply with instructions (opening a new account, providing information, installing applications, transferring money to a designated account, etc.).
- They impersonate the BIDV Smartbanking website/application /Fanpage/SMS of the bank and send fake links to trick customers into entering their information.
- Scammers impersonate bank employees, contacting customers to offer assistance (help with failed money transfers, handling inquiries, opening credit cards, etc.), then requesting customers to provide confidential information (digital bank login information, card information, OTP codes, etc.) to commit fraud and steal assets.
- Scammers impersonate delivery or courier services , contacting customers to inform them that a package is about to be delivered but the delivery fee has not been paid. After requesting a small fee, the scammers create misleading and confusing situations. During the "guidance," they repeatedly pressure customers to perform complex actions such as logging into a digital bank account via a suspicious link, entering OTP codes into forms of unknown origin, holding down a money transfer button for a certain period, or reconfirming account information. This tactic aims to steal confidential information and embezzle money from the customer's account.
BIDV advises its valued customers:
- Never transfer money or provide confidential information (card information, digital banking login information, OTP codes, etc.) to anyone claiming to be a police officer, delivery person, card courier, bank employee, etc., via phone, text message, or social media. BIDV does NOT request customers to provide confidential service information in any form.
- Absolutely do not access or download applications from links of unknown origin. BIDV does not request customers to provide personal information through channels such as SMS messages, emails, or chat applications (Zalo, Viber, Facebook Messenger, etc.). Therefore, customers must absolutely NOT click on these links. If you have clicked on a link, you must absolutely NOT provide confidential account information , digital banking service information (username, password, OTP code), card service information (card number, expiration date, CVV security code, OTP code), account information, or any other confidential banking service information or personal information.
If you suspect or detect any signs of fraud, please follow these steps in order of priority:
- Immediately disable or change your digital banking service password :
To lock the service: Actively enter the wrong password 5 times in a row.
To change your login password, go to Settings and then select Change Password.
- Contact BIDV immediately via hotline 1900 9247 (24/7) or visit the nearest BIDV branch/transaction office if it is during business hours;
- Restore the device to factory settings if counterfeit applications are detected or suspected.
- Report the incident to the nearest police station for prompt assistance.
Source: https://bidvinfo.com.vn/canh-bao-thu-doan-lua-dao-mao-danh-truc-tuyen-10012104.html
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