'Specialty' of Tan Son Nhat airport!

When leaving the country, Vietnamese tourists are often advised not to bring certain foods that are prohibited by other countries to avoid spreading disease. Fresh foods, processed foods, fruits and vegetables must comply with the quarantine procedures of the host country.

Passengers check in for an international flight from Ho Chi Minh City to Japan - Photo: QUANG DINH

Therefore, at airports with such strict regulations, the exit gate always has two roads.

One is the "non-declared baggage" area, meaning that you must not bring anything that violates the regulations of the destination country. And the remaining exit gate is for passengers with luggage that needs to be declared, so that the airport authority can check if there is any doubt.

Those are exit regulations. For Vietnamese people entering the country, there are also some regulations besides quarantine issues related to personal belongings, valuable items and goods in tax management.

And a little differently, all passengers' luggage, even though it has been checked by security before, must still go through the scanner again when leaving the terminal.

All luggage is subject to screening, without exception.

This regulation has become a "specialty" of Tan Son Nhat airport. And the story surrounding this management heats up every time Tet comes around, when overseas Vietnamese return to their hometowns and people travel more busily and bustlingly.

Passengers often tell each other unpleasant stories when they have to wait through the X-ray machine. Therefore, we cannot be careless with this "specialty".

After nearly two decades of continuous competition, airports around the world have turned their national gateways into places that serve international tourists with quality to demonstrate their class.

The general formula of most airports is to improve customer service experience, increase infrastructure, and conduct inspections in a comfortable and open manner while still ensuring tight security and increasing compliance with import and export regulations.

And to evaluate the experience, passengers will rate areas such as the departure terminal, the check-in area, the security screening area, the immigration police area, the waiting room to board the plane, the arrival terminal...

Many international visitors feel the efforts to build the image of countries right from the airport.

That is applying technology, automated processes to simplify procedures, bringing comfort to passengers. Tan Son Nhat International Airport is not out of that race.

But the process at Tan Son Nhat International Airport seems to be slower. Many steps are still manual, and there is still contact between passengers and civil servants.

Although the customs sector has invested heavily to modernize procedures to reduce contact between customs officials and the public to avoid negativity, the situation at Tan Son Nhat airport is different.

When talking about these problems, one reason is often given: overcrowding. It is overcrowding. But if there is determination, there will be changes that benefit passengers.

For example, organizing vehicles to go in and out, pick up and drop off passengers, taxis... at one time seemed to be at a standstill. But then everyone got involved, and the difficult things became easy.

Knowing that overload also makes the authorities at the airport work hard. And it is even harder during peak passenger service times like the end of the year.

But the effort to create a beautiful image, the small, overloaded station is still thoughtful and welcoming is even more important.

Because "good news travels fast, bad news travels fast", there are complaints not necessarily due to overload. Therefore, we cannot neglect the task of maintaining and enhancing the image of Tan Son Nhat airport of Ho Chi Minh City and Vietnam.

Every Tet holiday, Tan Son Nhat airport is crowded with passengers, the story of more smiles at the airport is mentioned by many passengers. More smiles and compliments at the airport, everyone wants that.

Source: https://tuoitre.vn/dac-san-cua-san-bay-tan-son-nhat-2024122410535562.htm