Thai Nguyen Electricity: Ready to provide information on the numbering process

Recently, there has been public opinion that the process of recording indexes and issuing invoices of the Electricity industry is not accurate. In response to this reality, a representative of Thai Nguyen Electricity Company affirmed that the process is transparent, the unit is ready to provide official information to clarify the issue and ask people to provide information and coordinate inspection when necessary.

The monthly meter reading schedule is published on the website of Thai Nguyen Electricity Company as well as in the electricity purchase contract, so that customers can monitor and supervise with the unit.

Transparency in index recording and invoice issuance

According to Mr. Nguyen Thanh Lam, Deputy Head of Business Department, Thai Nguyen Electricity Company, all current index recording and invoice issuance are carried out in accordance with the unified electricity business process throughout the Northern Electricity Corporation.

Most of the electronic meters have been automatically synchronized, transmitting data directly to the server system for billing. For electronic meters that are not automatic, the company uses remote index recording devices to capture signals and transmit data, combined with direct inspection by Electricity industry staff, ensuring high accuracy.

In particular, the monthly meter reading schedule is made public on the unit's website as well as in the electricity purchase contract, so that customers can track and supervise together. The issuance of invoices is done automatically based on a solid legal foundation and modern technology, eliminating human errors to the maximum.

Thus, from the index recording to the issuance of invoices, everything is transparent and open for people to verify. This is an important basis for orienting public opinion, instead of believing in unofficial information on social networks.

Nowadays, most electronic meters are automatically synchronized, transmitting data directly to the server system for billing.

The increase in customers’ August bills is not unusual but has been a reality for many years, especially during the peak of the hot season. Representatives of the Electricity industry said that there are two main reasons for the increase in August bills:

Firstly, high temperatures cause a sudden increase in the use of air conditioners, electric fans and cooling devices. These devices consume a lot of electricity, just a few hot days can significantly increase the total monthly electricity consumption.

Second, the mechanism for calculating household electricity prices is based on a ladder set by the Ministry of Industry and Trade . When electricity consumption increases, the additional electricity will be calculated at higher prices.

In addition to the two main reasons above, during the summer months, students stay at home more, so the frequency of electricity usage in households increases. Meanwhile, leaking electrical lines or the use of old electrical equipment without effective energy labels also contribute to increased electricity consumption.

Statistics from Thai Nguyen Electricity Company show that in August 2025, the electricity output managed for consumption in Thai Nguyen reached 141.09 million kWh, an increase of over 6.36%, the total output of the province increased by 11.9%, the maximum capacity increased by 9.6% compared to the same period in 2024. These are specific numbers explaining the reasons why electricity bills in many households increased.

Need to use electricity economically

Along with efforts to improve service quality, the Electricity industry also recommends that people should proactively use electricity economically and efficiently. Customers should prioritize the use of energy-saving devices, turn off devices when not needed, and regularly maintain electrical lines and equipment.

In particular, people should download the application: https://cskh.npc.com.vn to their smartphones to monitor their family's daily electricity consumption, thereby adjusting their usage habits appropriately. This is an effective tool for people to monitor their daily electricity consumption, thereby managing their living expenses well.

Along with that, the Electricity industry recommends that customers access information through official channels such as the website of the Northern Power Corporation, the customer care application or the hotline 19006769.

A representative of Thai Nguyen Electricity Company said they are ready to cooperate in inspecting equipment when customers report abnormalities to ensure objectivity and transparency.

Source: https://baothainguyen.vn/xa-hoi/202509/dien-luc-thai-nguyen-san-sang-cung-cap-thong-tin-ve-quy-trinh-ghi-so-0903f78/