Promptly address customer complaints regarding electricity bills.

EVNNPC workers directly inspect electricity meters at the site. (Photo: EVNNPC)

In Thanh Hoa , the Thanh Hoa Power Company, along with the local government and police of Quang Chinh commune, worked with citizens of CTH regarding the issue. After posting content exposing illegal electricity checkpoints, many social media sites distorted and misrepresented the facts.

Upon verification, it was determined that the household purchased electricity from Thanh Hoa Electricity Business Management Joint Stock Company (a private entity with a license to directly sell electricity to the public), not from an electricity company. The household subsequently admitted to posting unverified information that caused misunderstanding and proactively corrected the information, committing to not repeating the offense.

The police in Quang Chinh commune, Thanh Hoa province, summoned and questioned citizen CTH regarding the dissemination of false information on social media.

In Nghe An , a customer in Hung Nguyen complained that their electricity bill had "increased tenfold." After checking the meter and working with the authorities, it was found that the restaurant used many air conditioners and there was a short circuit in the wiring after the meter. The actual bill only increased by about 40%. The customer admitted to posting false information to gain likes, then apologized and publicly corrected the information on social media.

The customer posted a correction on their personal Facebook page.

In Quang Ninh , customers also complained on Facebook about receiving the same electricity bill for three consecutive months. The Dong Trieu Area Power Management Team of Quang Ninh Power Company checked the meter, compared it with detailed daily EVNHES remote metering data, and determined that the meter was functioning normally and the readings were accurate; the fact that the consumption was 670 kWh for all three months was just a coincidence. The customer understood, signed the working minutes, and voluntarily removed the social media post.

In Ha Tinh, some customers suspected inaccurate meters due to high bills in August. The Ha Tinh Power Company coordinated with the Department of Industry and Trade, the Department of Science and Technology, the Department of Agriculture and Environment, the Provincial Police, and the Ha Tinh Newspaper to investigate.

The results showed that the meters measured accurately, with errors within acceptable limits, and the increase in production was mainly due to hot weather and high demand.

Mr. Truong Khanh Tung, Director of the Ha Tinh Center for Technical Standards, Measurement and Quality, said that on September 4th, the unit received four meters removed by Ha Tinh Power Company for inspection. The results showed that all four meters met technical requirements, with no errors detected, thus confirming that the inspected equipment operates accurately and reliably.

In Phu Tho province, images of two identical electricity bills for two households in Hung Viet commune appeared on social media. The Cam Khe District Electricity Management Team, in coordination with the People's Committee, the commune police, and Phu Tho Newspaper, conducted an investigation. The results showed that the meter readings and serial numbers were completely different, and the duplication of consumption was purely coincidental.

Mr. Nguyen Dinh Manh, one of the two customers, said he was only joking about the two bills for two different families being the same. In reality, he didn't complain because he understood that during the hot season, using more appliances and young children frequently opening the refrigerator to preserve fruit also increases electricity consumption; if he had suspected anything, he wouldn't have paid the bill.

According to Nguyen Anh Tuan, Deputy Head of the Hung Viet Commune Police in Phu Tho Province, after gathering information from social media, the authorities promptly coordinated with the electricity sector to clarify the situation and provide accurate information to the public. This is the responsibility of the commune police force in being close to the people, cooperating with relevant agencies to guide public opinion and prevent panic or the spread of distorted narratives.

According to Phan Tu Luong, Deputy General Director of EVNNPC, in 17 northern provinces and cities, the retail electricity sector accounts for 91.6% of the market with over 11 million customers, while the remaining 1.06 million customers are sold by 507 private enterprises and organizations. EVNNPC has installed 100% of the electricity grid. The unit is implementing remote electronic electricity meters, digital transformation, operating a 24/7 Customer Care Center, and coordinating with C06 of the Ministry of Public Security to standardize data and provide services through the National Public Service Portal. The unit is ready to receive and upgrade the private power grid to improve quality.

Mr. Phan Tu Luong affirmed that errors in meter reading mainly occur in private companies, and recommended that customers contact the Call Center. 1900 6769 Contact your local power company for clarification instead of sharing unverified information.

EVNNPC recommends that people regularly check their household electrical systems to detect and promptly address any leakage or short circuits. It also encourages research and investment in rooftop solar power systems based on a self-production-self-consumption model to reduce electricity bills and protect the environment.

The electricity sector is committed to always listening to, accepting, and promptly addressing all legitimate feedback, considering customer cooperation as a crucial foundation for improving service quality, ensuring rights, and promoting transparency in electricity usage.

Source: https://baoquangninh.vn/giai-quyet-kip-thoi-phan-anh-cua-khach-hang-ve-hoa-don-tien-dien-3374889.html