Implement multiple network maintenance options
On the afternoon of November 23, a Viettel representative said that to cope with the complicated weather developments, Viettel has activated a large-scale information security plan in the Central Highlands region.
Accordingly, the network operator has arranged nearly 6,000 mobile generators in Khanh Hoa, Gia Lai, and Dak Lak provinces to ensure energy for broadcasting stations even during widespread power outages.
In addition, more than 1,900 backup batteries have been transferred to increase the network's operating time. The entire region has also been reinforced with 17 satellite phones, 48 handheld radios and 9 mobile broadcasting vehicles to ensure smooth communication in all emergency situations.
In Khanh Hoa province alone, Viettel has deployed 4 more transport drones to transport supplies and necessities when roads are cut off; and at the same time, used a flycam system to support search and rescue operations. Along with that, Viettel has expanded its roaming capabilities between network operators, helping people ensure communication even when part of the network is down due to the impact of extreme weather.
From the flood epicenter, Lieutenant Colonel Huynh Ngoc Thuong, Director of Viettel Khanh Hoa shared that in recent days, the area has been experiencing continuous heavy rains, causing water levels to rise and many areas to be completely cut off. In such an urgent situation, the task of ensuring communication for the people and the disaster response command system is at the highest level.
“After many consecutive days of fighting against prolonged heavy rains and rising floodwaters, the collective of officers and employees of Viettel Khanh Hoa still steadfastly held out in the harshest conditions to maintain the signal,” emphasized Lieutenant Colonel Huynh Ngoc Thuong.
The unit has been proactively on duty 24/24 and deployed a series of emergency solutions such as reinforcing and raising equipment at locations at risk of deep flooding; organizing troops at stations, on duty ready to handle any unexpected incidents; at the same time, closely coordinating with local authorities, ensuring information is always smooth to serve flood rescue operations. Thanks to the initiative and high sense of responsibility, Viettel network in Khanh Hoa still operates stably in the most difficult times.
Having just gone through days of resiliently preventing and overcoming the consequences of storm No. 13 which caused huge damage, Gia Lai and Dak Lak provinces continue to face historic floods. Water rose too quickly during the night, many areas were cut off, and roads to the base transceiver stations (BTS) were inaccessible for information rescue.
Lieutenant Colonel Phung Van Man, Director of Viettel Gia Lai, along with Viettel units in the area, from technical to business, remained resilient in fighting the flood, deployed many information rescue plans, and opened roads, refueled, welded, and pulled rescue cables all night to ensure communication was maintained to serve the government and the people.
“Viettel Gia Lai's flood response and recovery activities clearly reflect the philosophy of 'business associated with social responsibility' of Viettel in general and Viettel Gia Lai in particular,” emphasized Lieutenant Colonel Phung Van Man.
In the context of no power grid, water level continued to rise, traffic was seriously cut off, under the direct direction at the scene of Lieutenant Colonel Pham Viet Hung, Director of Viettel Dak Lak and the forces of Viettel units in the area from technical to business still hid troops on duty, steadfastly fought the flood, deployed many plans to maintain the network, rented high-chassis vehicles, boats to transport gasoline, generators to the cut-off station, ensuring communication to serve the government and people.
By late afternoon on November 22, the communication network in Khanh Hoa, Gia Lai and Dak Lak had been almost completely restored.
According to Viettel, there are only a few stations left in Khanh Hoa and Dak Lak due to the fragmented terrain, making it impossible for the force to access and replace equipment. Viettel's technical team is still on duty 100%, fully prepared with vehicles and materials, ready to deploy rescue as soon as conditions allow.
In addition to information response work, all Viettel stores in provinces experiencing natural disasters are arranged into free battery charging points for local people.
Saving waves and saving people, performing 300 drone flights for relief
Lieutenant Colonel Huynh Ngoc Thuong, Director of Viettel Khanh Hoa, said that during the information rescue process, the team also combined to transport goods and necessities to isolated people, and the technical team's vehicles were also ready to give up to rescue people when necessary. The unit's officers and employees still cannot forget the night of November 19, in the middle of fighting the flood, an urgent rescue message was sent about people in distress.
Without hesitation, Pham Van Hung, Nguyen Thanh Phuc and Hoang Duc Hieu (Viettel Khanh Hoa) used their small boat to rush into the deep water in the middle of the rainy night to rescue two stranded children to safety.
In parallel with the task of information response and rescuing people in Khanh Hoa, Viettel also deployed drones to deliver relief goods, provided satellite phones to serve areas without communication, and flycams to support search and rescue.
“The unit operates 5 drones to transport relief goods to people in Bac Nha Trang and Tay Nha Trang wards, Dien Dien and Bac Ai Tay communes, these are deeply flooded areas that are difficult to access by boat and canoe. Up to now, Viettel drones have made 300 flights, transporting nearly 3 tons of food and essential goods to people,” said a Viettel representative.
To help people in isolated areas stay in touch, as of the morning of November 22, Viettel Telecom has continuously issued emergency policies to support customers in Khanh Hoa, Gia Lai, and Dak Lak provinces to stay in touch during the floods.
Accordingly, subscribers in isolated areas will have 20,000 added to their accounts to make calls, send messages and access the internet. The total amount of support has reached more than 10 billion VND. In addition, Viettel Telecom also applies policies such as giving 50% of the value of the recharge card, giving 50% of the traffic when registering for data packages to help people overcome natural disasters. Support policies will continue to be evaluated and applied to promptly support people in times of urgent difficulty.
Source: https://baotintuc.vn/xa-hoi/gong-minh-giu-mach-thong-tin-trong-lu-du-20251123160016008.htm
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