Vietnam Airlines was honored to be ranked by AirlineRatings.com as one of the world's top 25 airlines in 2024, on May 29.
Vietnam Airlines is ranked by AirlineRatings.com as one of the world's top 25 airlines in 2024.
In the top 25 airlines, Vietnam Airlines ranked 11th, approaching the top 10 list including Qatar Airways, Korean Air, Cathay Pacific Airways, Air New Zealand, Emirates, Air France/KLM, All Nippon Airways, Etihad Airways, Qantas, Virgin Australia/Atlantic. The main ranking criteria of AirlineRatings include: safety level, product and service, aircraft age, profit, passenger reviews from multiple sources, innovation and subsequent aircraft orders. Vietnam Airlines surpassed many competitors to be recognized in the top 25 thanks in large part to its efforts to improve the quality of its services in recent times. Currently, Vietnam Airlines is the first and only airline in Vietnam to achieve the title of "5-star international airline" according to APEX. The national airline affirms its outstanding service quality through advantages in its fleet; punctuality index; ground and in-flight services; Vietnamese cultural identity and human factors. With the message "Thousand miles of cherish", Vietnam Airlines is committed to bringing passengers complete emotional experiences throughout the flight. Vietnam Airlines owns a modern fleet of aircraft including wide-body aircraft Boeing 787-10, Boeing 787-9, Airbus A350, providing passengers with a spacious and comfortable flight experience. The airline is preparing to receive more Boeing 787-10 aircraft this year, one of the largest and most modern aircraft in Boeing's 787 "family". This is also the largest aircraft in the Vietnamese aviation industry today. For in-flight services, passengers enjoy comfort with a diverse entertainment menu, attractive dishes and a style imbued with Vietnamese cultural identity. At the same time, Vietnam Airlines continuously improves the quality of ground services, such as applying digital technology to procedures or diversifying services for special customers. Vietnam Airlines flights are proud to be in the top 5 most punctual in the Asia-Pacific region according to statistics from international aviation data analysis company Cirium. Notably, the staff of the "Golden Lotus" airline are highly appreciated by global passengers for their professionalism, enthusiasm, friendliness and initiative. The satisfaction index of domestic and foreign passengers for Vietnam Airlines in 2023 exceeded the target. The total number of compliments last year reached more than 9,100 letters, an increase of 30% compared to the same period. AirlineRatings, headquartered in Australia, is a prestigious international organization that evaluates the safety and service quality of more than 435 global airlines. Since the award was launched in 2014, AirlineRatings.com's scoring and categories have always changed "to reflect the ever-changing dynamics of the industry and customer expectations". Previously, AirlineRatings honored Vietnam Airlines as one of the "World's Best Airlines for Safety and Service Quality 2023" and "Airline with Best Value Premium Economy Class 2024" based on factors such as safety, fleet, comfort and economic value.PT
Source: https://baochinhphu.vn/nang-tam-dich-vu-vietnam-airlines-duoc-vinh-danh-la-1-trong-25-hang-hang-khong-hang-dau-the-gioi-102240530095735755.htm
Comment (0)