Clearly identifying the central task of ensuring uninterrupted administrative operations, the Uong Bi City Public Administration Service Center Branch has proactively reviewed and promptly updated the entire list of administrative procedures according to new decisions of the Provincial People's Committee, the Provincial Public Administration Service Center and related departments and branches. Currently, 289 district-level procedures and 122 commune-level procedures are being fully implemented in accordance with regulations, contributing to shortening the time and reducing the number of trips of people.
The application of information technology in handling administrative procedures continues to be promoted. All administrative procedures are public and transparent at the center and on the province's public service portal, helping people easily look up, monitor and supervise. The work of digitizing records, cashless payments, instructions on using digital signatures, VNeID application... are deployed synchronously, contributing to building a modern and transparent administration.
In May, the Uong Bi City Public Administration Service Center Branch received nearly 5,000 records, with a 100% on-time and on-time resolution rate. At the commune-level receiving and result-returning departments, 100% of records were processed on time and returned electronically, with no late records. In particular, the land sector, which was a "hot spot" during the time of administrative unit reorganization, was still resolved promptly and transparently.
Mr. Nguyen Duc Cuong, an official in charge of land-related administrative procedures at the Uong Bi City Public Administration Service Center Branch, shared: Since April 2025, when the announcement of the merger of administrative units was made, the number of land records has increased dramatically. There are days when citizens are still waiting at 12:00 or 17:00. However, we do not let the transition mentality affect the progress of work. Each record is specifically guided by staff with a form, clearly explained for each case, helping people avoid having to go back and forth many times.
People who came to do procedures at the Uong Bi City Public Administration Service Center Branch also clearly noted the positive changes. Ms. Vu Thi Uyen (Bac Son Ward) said: I did the land records, and was guided meticulously by the staff at the center from the beginning. After only 2 days, I got the results. Everything was quick, clear, and without any hassle.
With the goal of building a modern public administration, the Uong Bi City Public Administration Service Center Branch has synchronously deployed digital platforms in handling administrative procedures. 100% of input and output records are digitized; the rate of online public services is increasing. All procedures related to financial obligations are paid non-cash through QR code scanning, Paytech, or the national and provincial public service portal. In May, the total tax and fee collection via electronic forms at the center reached over 35 billion VND.
In addition, the implementation of non-territorial administrative procedures, guidance for people to install and use the VNeID application, support for level 2 electronic identification, etc. are also carried out regularly. 100% of citizens coming to the center to do administrative procedures are supported to use digital technology , minimizing errors, saving costs and time. The satisfaction rate of people is 100% in all criteria such as public procedures, processing time, implementation costs, and service attitude. This is a clear demonstration of the quality of the center's operations, especially during a period of many changes in local administration.
In the context that communes and wards are in the process of merging, the workload has increased, but the Uong Bi City Public Administration Service Center Branch still maintains administrative discipline and controls the quality of file processing well. The unit has proposed to soon arrange tax officers to be on duty at the Center to promptly support citizens in land records; at the same time, it proposed that the province upgrade the software system to fix technical errors in electronic data processing. In the coming time, the center will continue to synchronously deploy reform solutions, expand cashless payments, increase the rate of receiving online records, maintain the rate of handling records before the deadline, closely coordinate with localities after the merger to update new procedures, ensure continuous, smooth and effective service to the people.
Source: https://baoquangninh.vn/on-dinh-giai-quyet-thu-tuc-hanh-chinh-3360468.html
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