Using artificial intelligence to improve public services
As a staff member at the South SulawesiEducation Quality Assurance Center (Sulawesi, Indonesia), Ms. Dewi Sartika Salam plays a key role in processing and analyzing education data to serve as input for policy advice. With a background in statistics, she is familiar with processing quantitative and qualitative data to identify trends and assess educational needs in the South Sulawesi region.
She had never used AI as a tool to analyze education data at scale before. Dewi and her colleagues joined the elevAIte Indonesia program, an initiative to equip 1 million Indonesians with AI skills. The training, titled “Building the Capacity of South Sulawesi Education Quality Assurance Center Staff with AI Technology,” was introduced through one of elevAIte’s partners, the Biji-Biji Initiative.
Through this training, Dewi was introduced to Microsoft Copilot, a tool that helps expand analytics capabilities, including faster filtering and pattern recognition. However, Dewi’s expertise remains vital. Her judgment ensures that the information and metrics generated are relevant to the real-world situation and challenges in education, leading to more accurate recommendations.
In addition to strengthening her own role, Dewi also sees the potential of AI to empower teachers and other public servants. She is passionate about sharing AI knowledge with teachers in educational institutions, especially at the primary and secondary levels, so that they can use AI to assess, report on student learning outcomes, develop plans to improve learning quality, etc.
She also supports the local housewife community to innovate and develop critical thinking through AI, which can then be applied to daily activities, including solving children's math problems faster. Dewi believes that AI has great potential to improve service quality and support digital transformation in the fields of education and public services.
Teacher Nura Uma Annisa helps students explore STEM concepts
Applying artificial intelligence in parenting
After completing her Masters in Accounting, Diana Putri decided to focus on her family. Amidst her busy schedule, her passion for learning never wavered. She wanted to continue developing herself while still taking care of her two children.
Through a friend, she discovered the Perempuan Pandai AI (PandAI) program, an initiative run by NUCare Global (part of LAZISNU), which is a partner of the elevAIte Indonesia program. PandAI specializes in introducing AI to users of different ages and backgrounds, from students, migrant workers, elderly women, housewives to entrepreneurs, helping them apply AI in their daily lives. Initially, Diana joined the program out of curiosity, but over time, she realized that AI is not only a technology of the future but also a tool that can help her in many aspects of life, from parenting to business.
As a mother of two young children, Diana often faces challenges in sifting through trustworthy parenting resources. Copilot now helps her filter and summarize parenting advice, helping her quickly find reliable resources. With Copilot, Diana can provide easy-to-understand answers for her kids. AI also helps her find creative activity ideas for her kids, such as games designed with ingredients available around the house or recipes that Diana can make together.
Diana is looking for business opportunities with the help of AI. Copilot helps her find business ideas, understand marketing strategies, and gather information on how to build a business from scratch. For Diana, AI is not just a technology but also helps her manage aspects of her life in a more optimal and meaningful way. "I hope more women will not see AI as something that is difficult to access, but as a tool that can help us in many jobs. There is nothing wrong with experimenting. Learning is good and will definitely be useful," Diana concluded.
Innovation in educational methods
For Nura Uma Annisa, being a teacher is as much about learning as it is about teaching, a lifelong journey. Since joining Microsoft Innovative Educator Experts (MIEE) in 2012, she has been looking for new ways to make learning more creative. With a background in educational technology, Nura has won numerous awards in the digital education space. However, she realized that technology is always evolving and AI was the next step she needed to master.
When she learned about the elevAIte Indonesia program, Nura saw it as an opportunity to understand AI as more than just a tool. With the support of the school community, MIEE, and Training of Trainers (ToT) from Microsoft partners, she completed the course. She became one of the teachers certified in AI Fundamentals (AI-900), which introduces basic AI concepts as well as Microsoft Azure services that can be used to create AI-based solutions.
At Nasima Elementary School, Nura is not only a Computer Science teacher but also actively guides other teachers in using technology to enhance the learning experience in the classroom, such as creating teaching materials using Microsoft Designer and Copilot. One of her innovations is the use of Minecraft Education, a game-based learning platform that helps students explore STEM concepts such as problem-solving and collaboration through interactive experiences. With integrated augmented reality (AR) elements, students can bring digital objects into the real world , build simulations and learn along the way.
Source: https://phunuvietnam.vn/phu-nu-indonesia-di-dau-trong-ung-dung-tri-tue-nhan-tao-20250408153602123.htm
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