Strengthening the resolution of land-related complaints and denunciations, and land clearance issues.

Currently, many key projects of significant importance to socio -economic development are being implemented in the province. During the implementation of these projects, direct impacts on the lives, livelihoods, and production of people and businesses are unavoidable, especially in the area of ​​land. According to statistics, over 80% of complaints relate to land and land clearance issues.

Provincial leaders received, listened to, and directed the resolution of citizens' requests at the regular monthly meeting in September 2024.

In order to create conditions for political security stability, social order and safety, and attract investment, the province has issued many directives to departments and localities to focus on resolving complaints, denunciations, and petitions from citizens, preventing the formation of hotspots and complex issues.

Following the province's directives, departments and agencies have focused on and seriously implemented the handling of citizen complaints and denunciations. For example, the Provincial Inspectorate annually proactively coordinates with the Provincial People's Committee Office (Provincial Citizen Reception Board) to advise the Chairman of the Provincial People's Committee on issuing directives and guiding documents on the implementation of citizen reception and complaint resolution activities; incorporating the content of citizen reception and complaint resolution into the province's inspection work program and plan approved by the Provincial Party Committee and the Provincial People's Committee; and advising the Provincial People's Committee on building and issuing a plan to continue inspecting, reviewing, and resolving long-standing and complex cases of complaints and denunciations.

The Department of Natural Resources and Environment proactively coordinates with the Provincial Inspectorate, regularly working with localities to inspect the situation of resolving complaints and denunciations in the area, exchanging professional expertise; inspecting and guiding localities in the process of implementing land recovery procedures; coordinating and urging localities to effectively carry out the work of verifying land origin in the process of resolving land disputes and compensation for land clearance for projects. It regularly researches and coordinates with relevant sectors to advise the Provincial People's Committee and the Ministry of Natural Resources and Environment to report to the Government for consideration and adjustment of inadequate land mechanisms and policies.

The Advisory Council for Complaint Resolution recommended that the province organize more inter-agency meetings to reach a consensus on advising the province to consider and resolve shortcomings in policies and mechanisms, focusing on removing difficulties and obstacles in resolving cases.

Local authorities, especially those with key projects underway, should proactively engage with citizens, strengthen dialogue with people and businesses to disseminate, explain, and guide them on the law, minimize the need for forced land acquisition, limit the occurrence of mass and escalated complaints, and ensure the quality of resolution.

Mr. Vu Van Chien, Head of the Provincial Citizen Reception Board, stated: In the work of receiving citizens and resolving complaints and denunciations, the province always emphasizes the principle of handling issues "early, from afar, and from the grassroots." To enhance the responsibility at the grassroots level, the Chairman of the Provincial People's Committee recently issued a directive to strengthen the work of receiving citizens and resolving complaints and denunciations, emphasizing that local People's Committees must focus on verifying and establishing land origin certificates to ensure objectivity and accuracy, thereby ensuring the rights of the people. Determining the origin and history of land use by people whose land is confiscated for projects is an extremely crucial and decisive point in resolving complaints. Whether people receive the correct and sufficient policies depends entirely on whether the origin and history of land use are accurately determined.

Commune-level authorities must strengthen and concentrate human resources on verifying and confirming the origin and history of land use by households, individuals, and organizations whose land is being reclaimed; ensuring fairness, objectivity, accuracy, and timeliness, especially in cases where residential land is reclaimed and resettlement is required, and in cases of agricultural land use without proper documentation as stipulated by land law. They must regularly update information on changes in land and assets on land and water to prevent any profiteering activities…

Leaders of Quang Yen ward held a meeting to exchange, receive, and resolve issues related to land clearance for the riverside road project in Quang Yen ward, February 2024. Photo: Ngoc Hung (CTV)

In the first nine months of 2024, state administrative agencies at all levels in the province received 5,082 visits from citizens (a decrease of 37.29% compared to the same period in 2023), with 3,176 cases (a decrease of 32.42% compared to the same period in 2023); 94 large groups of people with 88 cases of citizens coming to file complaints, petitions, and feedback (a decrease of 34 groups (26.56%) compared to the same period in 2023).

The total number of complaints, petitions, and feedback received and processed was 7,200 (a decrease of 17.04% compared to the same period in 2023). Classification revealed 233 complaint cases (a decrease of 47.28% compared to the same period in 2023) and 10 denunciation cases (a decrease of 41.17% compared to the same period in 2023) falling under the jurisdiction of administrative agencies at all levels. The remainder consisted of petitions, feedback, duplicate letters, anonymous letters, and letters with unclear content and addresses of the complainants.

Administrative agencies at all levels have resolved 263 out of 372 complaint cases. Of these, 185 cases were found to be unfounded (70.34%), 5 cases were found to be valid (1.91%), and 13 cases were partially valid (4.94%). Notably, 56 cases involved citizens withdrawing their complaints (21.29%), and 4 cases involved other proposed solutions (1.52%). The remaining cases are currently within the resolution period. Through the resolution of complaints, recommendations were made to establish supplementary compensation plans, returning over 1.1 billion VND to citizens. The province also resolved 11 out of 15 denunciation cases.

With responsible engagement, the work of receiving citizens and resolving complaints and denunciations has seen many positive changes. This has made a significant contribution to stabilizing the political security situation, maintaining social order and safety, and strengthening the people's trust in the Party and the government.

Source: https://baoquangninh.vn/tang-cuong-giai-quyet-kntc-trong-dat-dai-gpmb-3325667.html