Feedback on the healthcare sector will be digitized and monitored continuously.

The Department of Health will deploy a data visualization tool (Dashboard) from December 22nd to receive and track the handling of public feedback in the healthcare sector.

According to Associate Professor, Doctor Tang Chi Thuong, Director of the Ho Chi Minh City Department of Health , the hotlines of units under the Department have recently received and promptly handled many complaints from people related to medical examination and treatment.

However, the process of receiving and monitoring feedback is mainly done manually, the data is not fully digitized, and a centralized data system has not yet been established to serve sustainable management, analysis, and quality improvement.

"The implementation of the Dashboard for receiving and processing citizen feedback will help digitize feedback information, the process of receiving, classifying, processing, and responding, allowing for centralized and continuous monitoring. With the Dashboard , each citizen's feedback will not only be processed promptly and responsibility clarified, but also stored, compiled, and analyzed systematically. This will create a crucial data source for management, operation, and quality improvement of the healthcare sector in Ho Chi Minh City," Associate Professor, Doctor Tang Chi Thuong informed.

Patients rate their satisfaction level after a medical examination.

Through the Dashboard , feedback from citizens is received through various channels such as hotlines, written complaints, citizen reception, complaint resolution, and other legitimate channels.

"Public feedback is not just an immediate issue that needs addressing; more importantly, it's the starting point for long-term quality improvement cycles. Digitizing, analyzing, and utilizing data from the dashboard will help healthcare facilities objectively and factually assess their operations, thereby gradually improving professional quality, service attitude, and management efficiency."

Associate Professor, Doctor Tang Chi Thuong

To ensure the Dashboard is truly effective, the Director of the Ho Chi Minh City Department of Health requested that the directors of hospitals and medical facilities seriously and actively participate; directly supervise the receiving, processing, and responding to feedback from the public; and consider this a regular task, linked to the responsibility of the head of the unit and the quality improvement work of the unit.

The areas for receiving feedback are comprehensive, covering almost all aspects of healthcare operations, from the attitude and service spirit of healthcare staff; professional quality; examination and treatment procedures and administrative procedures; medical examination and treatment costs and health insurance payments; hospital facilities and environment; provision of health information, counseling and communication; emergency services and patient transport; medicines, vaccines and medical supplies; preventive medicine, environmental hygiene, food safety; to patient rights, professional ethics, primary healthcare, digital transformation, social welfare, licensing procedures, etc.

THANH SON

Source: https://www.sggp.org.vn/thong-tin-phan-anh-ve-nganh-y-te-se-duoc-so-hoa-va-theo-doi-xuyen-suot-post829128.html