Officials who request citizens to submit additional documents when data is already available will be held accountable.

According to the Law on Digital Transformation, officials and public employees will be held accountable if they request citizens and businesses to submit additional documents that are already available in the data system.

The Law on Digital Transformation, recently passed by the National Assembly , stipulates that state agencies are prohibited from requesting organizations or individuals to re-provide valid digital information and data that already exists in national or specialized databases.

This regulation aims to streamline procedures, reduce inconvenience, and enhance the accountability of the enforcement agencies.

One of the key highlights of the Law on Digital Transformation is the principle that citizens and businesses are not required to resubmit documents and information that have already been provided and are validly stored in the State's data system.

Officials and public employees will be held accountable if they require citizens to resubmit documents that are already available in the system. Photo: Hoang Anh

According to the law, before digitization, all business processes must be reviewed, standardized, restructured, and simplified to ensure efficiency, avoid duplication, and enhance automation. Based on this, government agencies are responsible for proactively utilizing digitized data, instead of shifting the burden onto citizens by requiring them to resubmit paper documents.

The law clearly stipulates that officials and public employees will be held accountable if they continue to request additional documents even when the information system serving administrative procedures is already connected to, and capable of accessing, data from national or specialized databases. This approach clarifies specific individual responsibilities and limits instances of shirking or passing the buck in the performance of official duties.

The Law on Digital Transformation requires state agencies to provide public services, conduct internal governance, direct, manage, supervise, and inspect the entire process in a digital environment, except where otherwise provided by law.

The leadership, management, and decision-making activities of state agencies must be based on complete, accurate, and timely digital data. At the same time, each agency must have a plan for handling emergencies or disruptions to operations in the digital environment, along with contingency plans to restore normal operations.

Online public services are provided in a unified, centralized manner from the central to local levels through the National Public Service Portal and the National Identification Application. The process, deadlines, and results of administrative procedures must be publicly disclosed; state agencies are responsible for guiding and supporting citizens throughout the process.

Data interoperability

Besides requirements regarding the accountability of officials, the law particularly emphasizes the principles of data interconnection, integration, and utilization.

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All agencies, organizations, and individuals participating in or related to digital transformation activities must comply with laws on cybersecurity, data, personal data protection, state secrets, and other relevant legal regulations. Data owners are responsible for proactively establishing processes and measures to protect data in accordance with the nature of their operations and the requirements of the data subject, unless otherwise stipulated by law.

State agencies are responsible for connecting, sharing, and utilizing data from national databases, specialized databases, and information systems of other agencies to streamline administrative procedures, ensuring seamless and uninterrupted communication between the central and local levels.

Information systems serving administrative procedures must be designed to measure service quality in real time. Monitoring indicators, results of digital transformation assessments, and service quality assessments must be made public, thereby enhancing transparency and accountability to the public.

The law also places a responsibility on citizens to provide complete and accurate information when carrying out procedures. However, once the data is digitized and interconnected, government agencies must proactively utilize it for processing, instead of requesting it again.

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Allocating resources to ethnic minority and mountainous regions:

1. The State prioritizes the allocation of resources, including investment capital and various forms of financial support, to narrow the digital divide; ensuring that resources are allocated at a level higher than the national average to ethnic minority areas, mountainous regions, border areas, islands, and areas with difficult or extremely difficult socio -economic conditions.
2. Ministries, ministerial-level agencies, government agencies, and People's Committees at all levels, in accordance with the National Digital Transformation Strategy and Program, are responsible for popularizing and supporting access to and use of basic digital services, raising the requirements for universal access to telecommunications services, and focusing on vulnerable groups; people living in border areas, islands, ethnic minority areas, mountainous areas, and areas with difficult or extremely difficult socio-economic conditions.

Source: https://baonghean.vn/can-bo-yeu-cau-nguoi-dan-nop-them-giay-to-da-co-du-lieu-se-bi-xu-ly-trach-nhiem-10315124.html