Vietnam has its first 5-star airline

The award is given to airlines that provide the best passenger experience. Vietnam Airlines ranks with major airlines in the world such as ANA, Virgin Atlantic, Lufthansa, Korean Air…

APEX is a non-profit organization representing the world's leading airlines and suppliers, regularly conducting surveys and evaluating customer experience to contribute to improving the quality of in-flight services. This result is entirely based on passenger feedback on 1 million flights of nearly 600 airlines worldwide, on a 5-star scale, collected by APEX's partner Triplt - the world's best travel management support application. The results have been independently reviewed and verified by a professional auditing company.

Mr. Dang Anh Tuan, Deputy General Director of Vietnam Airlines shared: “The 5-star global airline is a noble title, reflecting Vietnam Airlines' outstanding efforts in improving services to bring the most seamless and comfortable flights. In addition to the mission of transporting passengers to their destinations safely, we are also a reliable companion to passengers on every memorable journey. We are very pleased to have met APEX's strict standards and are committed to continuing to provide dedicated, thoughtful and professional services, contributing to conveying the image of the country and people of Vietnam as hospitable and lovable”.

Vietnam Airlines owns one of the youngest and most modern fleets in Asia such as Boeing 787 Dreamliner, Airbus A350-900 XWB, Airbus A321neo...

Commenting on Vietnam's national airline, APEX CEO Joe Leader affirmed: Where tradition and modernity intersect, Vietnam Airlines has emerged as a model, ensuring its position as a 5-star international airline by 2024.

"Having the honor of working with Vietnam Airlines CEO Le Hong Ha at the SkyTeam event earlier this year, I gained an in-depth insight into Vietnam Airlines' strategy and vision. Their commitment to honoring Vietnamese heritage while applying the latest innovations to deliver seamless, professional experiences is commendable. From the in-flight entertainment system to the warm, attentive service that reflects Vietnamese hospitality, Vietnam Airlines has created an incredibly authentic experience for passengers," said Mr. Joe Leader.

Vietnam Airlines was officially established on April 20, 1993, with the core being Flight Crew 919, Flight Attendants, and aircraft maintenance, ground services, and in-flight catering enterprises.

Since its early years, Vietnam Airlines has been oriented to become a pioneer in the development of Vietnam's civil aviation industry; a spearhead of the economy , serving domestic socio-economic development as well as expanding cooperation with foreign countries.

Over 30 years of development, Vietnam Airlines has transported more than 300 million passengers, approximately 4.5 million tons of cargo on 1.6 million flights, reaching a revenue milestone of 1.1 million billion VND and contributing more than 65,300 billion VND to the State budget.

Recently, Vietnam Airlines has been continuously awarded regional and global awards such as "Asia's Leading Airline for Economy Class", "Asia's Leading Airline for Cultural Identity", "Asia's Leading Airline for Cabin Crew Services" and "Asia's Leading Airline for In-flight Magazine" by World Travel Awards 2023; Top 20 Best Airlines in the World by Airline Ratings 2023...

Source link: https://thanhnien.vn/viet-nam-lan-dau-tien-co-hang-hang-khong-dat-chuan-5-sao-185230925112100823.htm