Strictly handle units that cause additional administrative procedures.

The document clearly states that, based on the results on the National Public Service Portal (https://dichvucong.gov.vn) in the section "Results of assessing the People and Business Service Index of ministries, branches and localities" and data on the city's document management tracking system, the City People's Committee will publicly announce the results of the People and Business Service Index up to September 2024 and the results of processing documents and work records in the entire online environment at agencies and units.

People carry out administrative procedures in Quoc Oai district. Photo: Hong Thai

Accordingly, the total score of the City in September was 55.99/100 points, ranking 60/63 provinces and cities (down 3.93 points); data was calculated at 10:00 a.m. on October 2, 2024; this data may change over time. For data on overdue records, it is calculated cumulatively, without any time limit for data collection as for other criteria.

In order to continue promoting the achieved results and overcome the low achievement criteria, the City People's Committee requests directors, heads of departments, branches, and sectors; Chairmen of People's Committees of districts, towns, and cities to focus on directing. Regularly update, monitor, and proactively coordinate with the ministries and branches in implementing the advice of the City People's Committee to announce and publicize administrative procedures under the management authority of the unit within the prescribed time limit. Do not let the situation of delay in announcing and publicizing administrative procedures affect the City's administrative procedure announcement and publicization index.

Based on the list of files that are slow to receive/slow to process, promptly review, determine the cause, and thoroughly handle files that are overdue for receiving and processing. Apologize and rectify, strictly handle agencies and units that have harassing and negative behaviors (if any) that cause additional administrative procedures, files, documents, and requirements that are not in accordance with regulations or repeatedly cause delays in receiving and handling administrative procedures in accordance with the provisions of Point d, Clause 1 of Directive No. 27/CT-TTg dated October 27, 2023 of the Prime Minister .

In addition, it is necessary to promote the spirit of responsibility, direct regularly and resolutely, and have immediate corrective solutions to improve the rate of records processed online in the fourth quarter of 2024. If any agency or unit fails to ensure the prescribed rate, directly affecting the results of the assessment and ranking of the City's Administrative Reform Index, it shall be responsible to the City People's Committee and the Chairman of the City People's Committee for the performance of its unit.

Based on the public results, control the results of the affiliated agencies and units on the National Public Service Portal according to the accounts assigned to the units; in case of any problems, synthesize and report to the City People's Committee (through the City People's Committee Office) for synthesis and reporting according to regulations).

In addition, the City People's Committee Office urgently reviewed and determined the content of the city's administrative procedure publication and disclosure index (the index with the lowest score) at present; reported and proposed solutions; coordinated with the Administrative Procedure Control Department and the Government Office to remove obstacles and difficulties in synchronizing data between the city's administrative procedure settlement information system and the National Public Service Portal.

Source: https://kinhtedothi.vn/xu-ly-nghiem-don-vi-co-hanh-vi-lam-phat-sinh-them-thu-tuc-hanh-chinh.html