- In recent years, a number of commercial banks in the province have installed and put into use automatic deposit and withdrawal machines. Thereby, bringing many conveniences to customers, contributing to diversifying electronic banking payment channels.
With automatic deposit and withdrawal machines: CDM (Cash Deposit Machine) or CRM (Cash Recycling Machine), customers can perform many transactions such as: depositing money into payment accounts, depositing money to open savings books, transferring money from payment accounts to open savings books, closing savings books, inquiring about savings deposits... at any time without having to go to the bank's transaction location.
Mr. Dang Thai Hoang, Director of the Military Commercial Joint Stock Bank , Lang Son Branch (MB bank Lang Son) said: Since 2022, MB bank Lang Son has started installing and putting into use automatic deposit and withdrawal machines at the branch headquarters to serve customers. In addition to the functions of a regular ATM, the automatic deposit and withdrawal machine also helps customers deposit money into their accounts and open online deposit accounts - something that customers could only do at the transaction counter before. With such utilities, from the beginning of 2024 to now, the turnover of deposits and withdrawals at the branch's automatic deposit and withdrawal machines is over 373 billion VND, with nearly 300 transactions made/day. In the coming time, the unit plans to install more automatic deposit and withdrawal machines in the city to meet more customer transaction needs.
Not only MB bank Lang Son, currently in the province, 6/15 commercial banks have installed and put into operation 11 CDM, CRM machines. With features like electronic banking "transaction officers", this is considered one of the new steps in the strategy of automating banking transactions.
Mr. Hoang Van Huy, Deputy Director of BIDV Lang Son Branch, said: Implementing the cashless payment policy of the Government and the State Bank, in recent years, BIDV Lang Son has always focused on developing a variety of modern products and services. Accordingly, since the end of 2023, the unit has put into use a CRM machine. Unlike traditional transactions at the counter, when making transactions at the CRM machine, customers only need to use a card or scan a QR code from a smartphone, saving time and costs. Thanks to that, the majority of BIDV customers have welcomed and used the service regularly. Since its launch, more than 39,000 transactions have been made with an amount of more than 132 billion VND.
In the current trend, the demand for payment transactions on modern technology platforms is growing, customers are increasingly adapting to the trend of cashless payments. Therefore, the implementation of CDM and CRM systems by banks not only improves service quality but also meets the needs of all customers from urban to rural areas.
In particular, for automatic deposit and withdrawal machines, customers can deposit up to 100 million VND/time (maximum 200 bills) and there is no limit on the number of deposits/day. In addition, CDM and CRM machines also have the function of classifying denominations (from 50,000 VND to 500,000 VND) and distinguishing counterfeit money, poor quality money, and money that does not meet circulation standards, helping to eliminate manual operation risks when counting cash.
Ms. Ha Nhu Quynh, Hoang Van Thu ward, Lang Son city shared: Recently, when I learned that BIDV Lang Son put into use the CRM machine, I made a transaction to deposit money into my account here. I found that the features of the CRM machine help transactions to be more convenient, save time, and operate quickly and accurately. In case the money deposited on the machine is folded, the machine will immediately report an error and the bank staff will support the customer to change the money. I am very satisfied when experiencing automatic transactions on the CRM machine, depositing money into the account without depending on business hours like before".
It can be seen that the deployment and use of automatic deposit and withdrawal machines in the province in recent times has contributed to more effective implementation of banking transactions, creating the best conditions for customers to use banking services. This is also one of the contents of the roadmap for applying 4.0 technology to banking activities, thereby improving the quality of services, contributing to the digital transformation of the banking industry.
Source: https://baolangson.vn/cay-gui-rut-tien-tu-dong-gop-phan-thuc-hien-chuyen-doi-so-ngan-hang-5019217.html
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