Crowds gather to complete procedures to standardize mobile subscriber information before G-hour

Viettel telecommunications service store on Phan Chu Trinh street (Hanoi) served 120-150 customers in the past few days, 4 times more than usual.

Ms. Pham Thi Thanh Huyen (Hoan Kiem district) was guided by Viettel staff through the procedures to register the phone number as the owner. She said that her mother's phone number (83 years old) received a message from the network operator asking her to come and standardize the data, so she had to bring her mother's phone here to do it instead.

Because the phone number was purchased at a distribution store outside the market and has not been registered with the subscriber after a long period of use, Ms. Huyen must commit to being the owner of the above phone number to have all the necessary procedures to register her name.

After completing all the procedures, Ms. Huyen had her photo taken for her records. Due to her mother's advanced age, she decided to be the owner of the phone number that the 83-year-old woman was using.

Ms. Hoang Thi Dung (from Thanh Hoa) said that she has been using her phone number since 2010. After reading the news on the media about the fact that non-owner subscriptions would be locked, she immediately went to complete the procedures to use it legally.

Ms. Nguyen Thi Tinh (Hoan Kiem District) came to update her new chip-embedded ID card. Previously, her phone number was registered with a 9-digit ID card. In addition to taking a portrait photo, the elderly woman was also given a digital signature to keep records.

Ms. Tinh checked the network information sent to the phone number after standardizing the subscriber information.

On the morning of March 28, at the Vinaphone transaction store on Huynh Thuc Khang Street (Dong Da District), dozens of people were lining up waiting for their turn to complete the procedure of standardizing subscriber information as required by the Government .

Mr. Bui Vu Anh (Dong Da district) after receiving the notification of new information conversion, checked his personal information on the application, but suddenly information about another person as the owner of the phone number appeared. At the transaction store, there were also many cases similar to Mr. Vu Anh due to buying SIM cards floating outside the market.

“At first I was quite worried because I saw that this was not my main subscription and was afraid that it would affect my personal information, so I had to go to the network operator to redo it,” he said.

People must go through all the basic procedures of information standardization such as information declaration, ID photo and personal photo taking.

After hearing that if information is not standardized after March 31, there is a risk of having your subscription blocked, Mr. Phan Van Duc (21 years old) arranged a time to come and remake up to 5 phone numbers. "It's not too complicated, just takes time to wait. It took me about 30 minutes to complete the procedure," he shared.

Not only is information standardized to match the national database, people are also supported to change SIM cards according to their original personal information.

“To avoid waiting time, I started working at 11am, which was less crowded. The procedure was quite quick and only took about 1-2 minutes, but it was a bit inconvenient. Because I had to take a personal photo and ID, I couldn’t do the procedure for my relatives,” Lan shared.

To date, 1.63 million subscribers have standardized their information to match the National Population Database, accounting for 42.4% of the total number of subscribers identified by businesses.

To speed up the process, some carriers have increased staff at transaction points and extended working hours to 9pm every day to serve customers. According to the reporter's observations, there are still some carriers' transaction stores with few customers even though there are still 3 days left until the subscription lock deadline.

Mr. Nguyen Phong Nha, Deputy Director of the Department of Telecommunications, said that up to now, 1.63 million subscribers have standardized their information to match the National Population Database, accounting for 42.4% of the total number of subscribers that businesses have identified as needing to update their information during this period. Thus, there are still about 2.2 million subscribers who have not updated. “If after March 31, these subscribers do not standardize their subscriber information as required by the Government, their one-way outgoing calls will be blocked by the network operators. After that, if they continue to not standardize their personal information, their two-way calls will be cut off and their SIM cards will be returned to the number warehouse. To proactively know whether their subscriber information is correct or not, users can text with the syntax TTTB to 1414 to get accurate information,” said Mr. Nguyen Phong Nha.