Ho Chi Minh City government closer to people thanks to hotline

Handled over 30 calls from hotline

Bustling atmosphere at the Public Administration Service Center in Phu Dinh Ward. Photo: Minh Tam

Since the hotline was established, all problems, big or small, that need advice or feedback have been called to the Public Administration Service Center of Phu Dinh Ward, Ho Chi Minh City and quickly resolved.

Ms. Nguyen Thi Lan (62 years old, living in Phu Dinh ward) said that she needed to have her documents notarized but did not know what documents to prepare, so she called the ward hotline for support. "I called the ward hotline, and a staff member answered the phone shortly after. I asked what I needed to bring to have my documents notarized. They gave me very detailed instructions. Thanks to that, I was able to prepare everything and did not have to go back and forth many times," Ms. Lan said.

Hotline information was announced in Phu Dinh ward. Photo: Minh Tam

Mr. Truong Dinh Sam - Deputy Director of Phu Dinh Ward Public Administration Service Center - said that the ward's hotline has been operating since July 1 and has received many calls from people, mainly related to the process and procedures of documents. Frequently asked questions are about signature authentication (for example: how many copies need to be prepared, bring the original ID card and require the person to come in person). For more complicated procedures, such as real estate documents, the hotline staff also provides initial instructions.

According to Mr. Sam, there are currently about 4-5 calls per day on average, and a total of more than 30 calls have been received through the hotline since July 1st.

Staff enthusiastically support people when they come to do procedures. Photo: Minh Tam

Mr. Nguyen Mai Trung - Chief of Office of People's Council and People's Committee of Phu Dinh Ward - said that up to now, the ward has processed more than 3,000 records, mainly procedures for copying, certifying, registering household registration and processing social pension records. To ensure effective service, the ward has arranged 6 reception counters at the main office, and opened 2 additional sub-points, each with 4 reception counters. Because Phu Dinh Ward is divided by canals, it is difficult for people to travel. The sub-points help people in remote areas to easily access services. Officials are assigned to transfer records to the main point for signing and then return the records to people at the sub-points.

"Initially, we will maintain all three of these locations to maximize convenience for people. After a period of stable operation, we will summarize and evaluate actual needs to have appropriate adjustment plans," Mr. Trung informed.

Timely processing for people, no delays

Similarly, in Tan Son Nhat ward, receiving and handling people's feedback via hotline 1022 has also been operating effectively since July 1.

Thanks to the hotline at the ward, people's feedback and questions are supported promptly. Photo: Minh Tam

Mr. Lam Viet Thao - Vice Chairman of Tan Son Nhat Ward People's Committee - said that the ward has received 4 complaints related to road sanitation and urban order: "We will handle them immediately. The ward has staff who monitor the hotline, transfer them to specialized departments for handling within 2-3 hours, then report back and inform the people".

Mr. Thao affirmed and emphasized that the processing took place very quickly, with no delays.

Officials at Tan Son Nhat ward guide people to do administrative procedures. Photo: Minh Tam

Regarding the general situation after more than two weeks of operating the new model, Mr. Thao assessed: "In general, it is gradually stabilizing and getting into order". Regarding the work of receiving documents, on average the ward receives about 100 to 200 documents per day, showing that administrative activities are stable and well meeting the needs of the people.

Source: https://ttbc-hcm.gov.vn/chinh-quyen-tphcm-sat-dan-hon-nho-duong-day-nong-1019203.html