Ly Nhan Regional Power Management Team: Imprints from comprehensive digital transformation, improving customer satisfaction

With the motto "Customer is the center", the Ly Nhan Regional Power Management Team (Ninh Binh Power Company) has created a breakthrough in business and customer service through 100% digitalization of electricity services and successfully implemented a cashless payment model, bringing maximum convenience and the best experience to customers.

Officers of the Ly Nhan Regional Electricity Management Team propagate to customers to pay electricity bills without cash.

Currently, the Ly Nhan Regional Power Management Team is providing electricity to more than 80,000 customers. With the goal of improving the quality of business operations and customer service, the Ly Nhan Regional Power Management Team has recently digitized 100% of electricity services. Deploying level 4 online services, creating favorable conditions for customers to easily access, send requests, track processing progress and pay for services quickly and transparently.

Electricity services are constantly updated, improving the approach and processing procedures to better meet customer needs. The unit has promoted the application of digital technology in all management and customer service activities, aiming to bring all transactions to cyberspace and perform completely online. To date, 100% of the Team's electricity purchase contracts have been converted to electronic signing; 98% of electronic meters have been connected for remote measurement, helping both parties easily control electricity output, forecast usage needs, and save time, human resources and costs.

The implementation of electronic contracts has brought many practical benefits to customers in all communes under the responsibility of the Team. If in the past, customers had to go directly to transaction points to register for electricity purchase and sale services, now they can do the entire process of purchasing electricity and signing contracts with the Electricity industry online just by sitting at home.

Customers can easily use online tools such as EVNNPC Customer Service application, Website https://cskh.npc.com.vn , National Public Service Portal or call center 19006769 to register, look up, monitor and perform electricity transactions quickly, conveniently and safely.

Using electronic contracts not only helps customers save time and costs, but also makes it easy to look up and check information when needed. For the unit, electronic contracts bring many benefits such as optimizing management processes, easily creating reports, periodic statistics, saving costs on storage, preserving records and minimizing the risk of losing contracts.

Ly Nhan Regional Power Management Team coordinated with Loc Phat Bank to promote and guide customers to make cashless payments.

Currently, the Ly Nhan Regional Electricity Management Team has implemented 100% electronic registration for customers who need to install new meters, contributing to modernizing the entire process of managing and providing electricity services.

By the end of September 2025, the Team has exploited 100% of electricity indexes through the remote measurement system and provided the function of looking up daily electricity indexes for customers on the EVNNPC Customer Service application. This not only ensures publicity and transparency in managing and recording electricity indexes, but also helps customers proactively monitor and control their family's electricity consumption, thereby using electricity effectively, economically and safely.

In 2025, implementing the direction of Ninh Binh Electricity Company on the plan to eliminate all cash collection counters, the Ly Nhan Regional Electricity Management Team actively promoted, guided and supported customers to pay electricity bills without using cash in many forms such as: printing and distributing leaflets, broadcasting on radio stations in communes, and directly propagating in villages and residential groups, helping people understand the benefits of electronic payments.

At the same time, the Team also coordinates with banks to open accounts and collect 100% of electricity bills through electronic banking channels (ATM cards, Internet Banking, Mobile Banking and automatic debit). The implementation process follows the principle: Listening - explaining wholeheartedly - guiding enthusiastically, ensuring customers understand clearly and cooperate happily.

As a result, in September 2025, the rate of customers managed by the unit using non-cash payments reached 100%. The most popular payment methods are SMS & Mobile Banking 57.43% (43,712 customers), E-wallet 13.84% (10,537 customers) and automatic debit 12.33% (9,382 customers).

The above outstanding results not only help diversify services, improve management efficiency and customer care, but also affirm the reputation and position of Ly Nhan Electricity in the digital transformation process of Ninh Binh Electricity industry.

This result is a vivid demonstration of the creativity, professionalism and dedication of the staff and workers of the Electricity industry. The completion of service digitalization and the elimination of cash registers has improved management efficiency, saved costs and most importantly, brought satisfaction to customers, firmly consolidating the community's trust in the Ninh Binh Electricity industry.

Phuong Thao - Kieu An

Source: https://baoninhbinh.org.vn/doi-quan-ly-dien-luc-khu-vuc-ly-nhan-dau-an-tu-chuyen-doi-so-toan-dien-nang-cao-251031085636062.html