SHB's integrated payment solution was introduced before...

Resolution 57-NQ/TW of the Politburo identifies science and technology, innovation and digital transformation as the main driving force for breakthrough development, promoting economic growth and enhancing national competitiveness.

Throughout 32 years of being associated with the country's development, SHB has always accompanied, proactively and actively followed the country's orientation. With the comprehensive transformation strategy for the period 2024-2028, SHB proactively focuses on strong digital resources, while playing a bridging role, creating a favorable environment for businesses to actively participate in the country's digital ecosystem, promoting economic development.

SHB's integrated payment solution was introduced to Prime Minister Pham Minh Chinh — SHB Vice Chairman Do Quang Vinh presented integrated payment solutions to the Prime Minister and State leaders

At the 2025 Banking Digital Transformation Event, SHB Vice Chairman and Deputy General Director Do Quang Vinh presented and introduced to Prime Minister Pham Minh Chinh and State leaders the Bank's integrated payment solutions, especially supporting digital transformation with administrative units and public administrative units. The presentation made an impression and received the attention of delegates attending the event.

Mr. Do Quang Vinh - Vice Chairman of the Board of Directors and Deputy General Director of SHB shared: “With a comprehensive transformation strategy and the resonance from leading technology corporations, SHB aims to build a future bank that truly understands and develops for customers. With the impact of the digital revolution, banks today not only have the task of providing financial solutions but also contribute to redefining customer experiences in the digital age.”

SHB is the first bank to present and introduce solutions, products and services to Prime Minister Pham Minh Chinh and other State leaders at the event.

Modern and convenient payment solutions for administrative and career units

With the motto "Taking customers and the market as the center", SHB is accelerating digital transformation, applying the most advanced modern technologies to the customer experience journey, digital products and services are "tailored" specifically to suit the needs of each hospital, school, administrative unit... supporting and accompanying the country's digital transformation. Comprehensive financial services for administrative and public service units (PSUs), integrated payment solutions are among the outstanding products.

Up to now, hundreds of public service providers, including schools, hospitals, state organizations, state-owned enterprises, etc., have trusted and used SHB's products and services. Financial solutions for public service providers apply modern technology, integrating payment functions with management software, helping units promote digital transformation, save resources and time in payment management, and effective financial management.

SHB is a trusted partner of dozens of hospitals and medical centers nationwide such as: Central Children's Hospital, Thanh Nhan Hospital, Central Dermatology Hospital, Military Hospital 120, Hanoi Heart Hospital, Central Obstetrics Hospital, Viet Duc Friendship Hospital, Hanoi National University Hospital, Dang Van Ngu Hospital, Can Tho Central General Hospital, Can Tho City Tuberculosis and Lung Disease Hospital...

For patients visiting the hospital, payment by QR code helps to easily pay for medical examination and treatment services without having to carry cash, minimizing waiting time and risks. QR codes are placed at the hospital's cashier counters or attached to each examination form, prescription... Patients/patients' relatives can use the Mobile Banking application of all banks to scan the QR code to pay hospital fees.

At the same time, hospitals use integrated payment solutions to integrate personal medical records with national data, making revenue and expenditure transparent and preventing fraud.

In addition to digital solutions for corporate customers, administrative units, etc., SHB has also developed many digital initiatives for individual customers, continuously improving the SHB SAHA digital banking application, ensuring smooth and synchronized financial transactions on all transaction channels. The proportion of transactions via digital channels and online platforms of SHB has continuously increased in the industry leading group. To date, more than 95% of SHB's operations and processes have been digitized. More than 98% of transactions of individual and corporate customers are carried out entirely through digital channels Mobile banking and Internet banking.

Bank of Future - SHB's model aims to fully integrate modern, leading technology platforms such as AI, Big Data, Machine Learning... into all processes, solutions, services, and products. The project is expected to comprehensively change SHB's competitiveness and customer service capacity and bring important results in 2025 and 2026 including: advanced digital services, digitizing customer journeys, improving customer experience, increasing automation, increasing efficiency based on data engineering, modernizing core banking... enhancing the stability and scalability of technology infrastructure, while promoting the capacity to develop advanced products and service solutions. At the same time, the project will modernize the entire operational and operational processes of business units, branches, and transaction offices, establishing a scalable technology platform in the future to support the bank's long-term growth and innovation.

In the 2024-2028 transformation strategy, SHB aims to become a TOP 1 Bank in terms of efficiency; the most favorite Digital Bank; the best Retail Bank and at the same time a TOP Bank providing capital, financial products and services to strategic private and state corporate customers, with a supply chain, value chain, ecosystem, and green development. Vision to 2035, SHB will become a modern retail bank, a green bank, a digital bank in the TOP of the region.

At the same time, SHB has strongly and comprehensively transformed based on 4 pillars: Reforming mechanisms, policies, regulations, and processes; People are the subject; Taking customers and markets as the center; Modernizing information technology and digital transformation, SHB continues to adhere to 6 core cultural values "Heart - Trust - Faith - Knowledge - Intelligence - Vision".

SHB's strong digital transformation process contributes to the digital transformation, innovation and application of science and technology of the country in general and the banking industry in particular. Continuing the 32-year journey, SHB will continue to promote its role and position as a leading financial institution, accompanying the country into a new era - the era of national growth.

Source: https://baodaknong.vn/giai-pap-thanh-toan-chich-hop-cua-shb-duoc-gioi-thieu-truoc-thu-tuong-pham-minh-chinh-254019.html