Hanoi: Most of the complaints and denunciations of the people are related to the land sector.

Delegates attending the conference. Photo: Dinh Hiep

Comrade Le Hong Son, Member of the Standing Committee of the City Party Committee, Permanent Deputy Secretary of the Party Committee, Permanent Vice Chairman of the City People's Committee chaired the conference.

Attending the conference was Deputy Head of the Central Citizen Reception Committee Nguyen Duy Binh.

Regularly received 156,254 visits/160,043 citizens

The report at the conference showed that over the past 10 years, the city has always identified citizen reception and complaint and denunciation settlement as key tasks that have been focused on by the city's Party Committees and authorities at all levels.

Through citizen reception work, it helps state administrative agencies grasp the thoughts, aspirations, feedback, recommendations and suggestions of the people from the practical implementation of the Party's policies and the State's laws, thereby promptly correcting, supplementing or canceling inappropriate content.

Conference scene. Photo: Dinh Hiep

Every year, the City People's Committee issues an inspection work plan, in which inspection of compliance with the provisions of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciation is one of the important contents included in the annual inspection work plan by districts, departments, and branches.

During the reporting period, all levels and sectors conducted 732 inspections on citizen reception and complaint settlement. The main violations detected were errors in handling petitions, incomplete updates of content in the monitoring books, and some units not complying with the deadline for complaint settlement as prescribed.

During the reporting period, the city's administrative agencies regularly received 156,254/160,043 citizens coming to complain, make recommendations and reflect. The total number of complaints and recommendations under their jurisdiction included: 20,594 complaints; 19,760 denunciations; 46,328 recommendations and reflections; 433 crowded and complicated cases.

Chairman of Tay Ho District People's Committee Nguyen Dinh Khuyen speaks. Photo: Dinh Hiep

In general, the number of complaints and petitions in the city are mainly focused on economic benefits in the fields of regimes and policies when the State reclaims land and the land sector (financial obligations when being granted certificates of land use rights and house ownership rights, etc.), environment, and site clearance.

Along with that, the leaders of the City People's Committee organize a citizen reception session once a month on the third Tuesday of every month at the headquarters of the City Citizen Reception Committee. The citizen reception sessions are regularly attended by leaders of relevant departments and branches to review the content of the case, thoroughly and completely resolve citizens' complaints and petitions. After each reception, a notice of conclusion of each case is sent to citizens and relevant agencies for implementation.

At the conference, representatives of leaders of Hai Ba Trung and Tay Ho districts and the Department of Home Affairs shared a number of solutions to improve the effectiveness of citizen reception work, contributing to stabilizing political security and social order and safety in the city.

Do not avoid handling complaints and denunciations

Speaking at the conference, Permanent Vice Chairman of the Hanoi People's Committee Le Hong Son emphasized the importance of citizen reception; at the same time, pointed out the characteristics and difficulties of Hanoi in receiving citizens and resolving complaints and denunciations in recent times.

In particular, the number of complaints and denunciations from citizens is very large, mainly related to the site clearance of large projects in the area; many cases have attracted public attention... Therefore, receiving citizens as well as resolving complaints and denunciations from citizens must be substantial, not avoiding but solving the problem at its root.

Standing Vice Chairman of the City People's Committee Le Hong Son spoke at the conference. Photo: Dinh Hiep

Regarding the upcoming tasks, comrade Le Hong Son suggested that relevant units should continue to pay attention to investing in and improving the quality of the staff working in citizen reception in a specialized and systematic manner related to legal knowledge and soft skills in dialogue with people...

Along with that, promote the application of information technology and artificial intelligence in the work of receiving citizens and handling complaints and petitions. In particular, soon complete and operate the 3-level petition management software; officially deploy the online citizen reception model; integrate big data to serve leadership and direction.

Comrade Le Hong Son also requested relevant units to step up propaganda, legal education, and mobilize people to exercise their right to complain in the right order, not to gather in large numbers, make false complaints, and cause social instability. In particular, promote the role and coordination mechanism with lawyers and the Lawyers Association in receiving citizens and resolving complaints for complicated and prolonged cases.

Standing Vice Chairman of the City People's Committee Le Hong Son presented Certificates of Merit from the Chairman of the City People's Committee to the collectives. Photo: Dinh Hiep

On this occasion, Permanent Vice Chairman of the City People's Committee Le Hong Son also recommended that competent authorities promptly complete the law on citizen reception; supplement sanctions to handle acts of taking advantage of citizen reception to cause disturbances, record and disseminate false information. In particular, linking the results of citizen reception as well as handling complaints and denunciations with the responsibility of the head, is a criterion in the current work of evaluating cadres.

At the conference, the Hanoi People's Committee awarded Certificates of Merit to 36 collectives and 43 individuals who had many achievements in implementing the Law on Citizen Reception in the period 2014-2024.

Source: https://hanoimoi.vn/ha-noi-phan-lon-vu-viec-khieu-nai-to-cao-cua-nguoi-dan-lien-quan-den-linh-vuc-dat-dai-702439.html