Operational efficiency of the post office - cultural commune in Nhu Xuan

(Baothanhhoa.vn) - Currently, there are 17 post offices and communal cultural centers (CCPs) operating in Nhu Xuan district. To improve the operational efficiency of the CCPs, the Nhu Xuan District Post Office has equipped necessary machinery and equipment such as tables, transaction counters, bookcases, tables and chairs, computers, printers, etc. at the CCPs with strongly developed postal services.

Officials and people of Yen Cat town exchange books, newspapers and documents through the bookcase at the cultural post office .

Up to now, the BĐ-VHX points in the district have basically maintained effective operations according to the multi-service business model. Along with traditional postal services, the BĐ-VHX points are also places to pay pensions, social allowances, deliver public administrative services, mobilize postal savings, transfer postal money, postal insurance, collect social insurance, collect electricity bills, distribute consumer goods to rural areas... The most noticeable thing about the BĐ-VHX points is that the staff is quite professional, participating in training courses to improve their qualifications and service skills, especially training on the process and procedures for receiving documents and returning results of administrative procedures through public postal services.

Present at the Hoa Quy post office, we learned that the post office is developing strongly many types of services that are trusted by the people, especially retail goods and postal delivery services with a fairly high number of customers. Recently, due to the development of e-commerce, the number of online orders is increasing. Thanks to the guaranteed service quality, 100% of orders are delivered within the day, the Hoa Quy post office has become a trusted place for people in the commune to send goods. If in the past, every time there was a need to send goods, people had to go to the district post office to send and receive goods, now the commune post office has fully met the services, including money transfer services, buying motorbike insurance, paying social insurance. In addition, the BĐ-VHX point also sells a variety of essential consumer goods, which are popular with rural people such as laundry detergent, cooking oil, dishwashing liquid, in which, mainly goods are made in Vietnam with guaranteed quality and reasonable prices. Therefore, people are very confident when using products distributed by the post office. Similarly, at the BĐ-VHX point in Yen Cat town, the multi-service business model is also showing clear effectiveness. Accordingly, the revenue of the points has grown rapidly over the years.

In order for customers to trust in using the post office's services, BĐ-VHX staff constantly research and learn to improve their professional qualifications, communication skills, and customer persuasion skills, as well as pay attention to listening to all customer feedback and suggestions for improvement. Thanks to promoting marketing activities, promoting products and services, and paying attention to improving the quality of consulting and customer care, the number of potential customers and customers using the regular services of BĐ-VHX points has increased rapidly.

The strong development of e-commerce in recent years has led to fierce competition in the postal service market with the number of businesses participating in this field increasing rapidly. In this reality, the postal service points have taken advantage of their location in the central area of ​​the commune to develop multi-service businesses. In particular, the postal service points are also places to distribute and bring postal products and services closer to people in rural areas, contributing to improving the effectiveness of the program "Vietnamese people prioritize using Vietnamese goods".

To effectively carry out activities at the BĐ-VHX points and sustainably develop the BĐ-VHX system, the Như Xuân District Post Office will continue to pay attention to upgrading and repairing facilities, investing in additional equipment for the BĐ-VHX points. At the same time, it will strengthen the organization of training and fostering to improve the qualifications, skills and expertise of the BĐ-VHX staff; organize training and guidance for employees on sales skills to improve the quality of customer service.

Article and photos:

Ngoc Huan - Duong Bich (CTV)

Source: https://baothanhhoa.vn/hieu-qua-hoat-dong-cua-diem-buu-dien-van-hoa-xa-o-nhu-xuan-250318.htm