Banking industry actively transforms digitally

VietinBank Quang Tri supports Quang Tri General Hospital with 2 smart medical kiosks - Photo: LE MINH

Recognizing the importance of digital transformation in the process of building a sustainable banking industry, the State Bank of Vietnam (SBV) has issued a Digital Transformation Plan for the Banking Industry with the goal of comprehensively modernizing management activities based on the application and effective exploitation of achievements of the Fourth Industrial Revolution.

Accordingly, the banking industry has focused on building and implementing digital transformation plans, perfecting the legal framework, developing technical infrastructure, digital technology , developing digital banking services, seamlessly connecting the digital ecosystem focusing on customer value, exploiting national population data integrated with banking products and services.

On that basis, banks in Quang Tri province have quickly applied new technical and technological solutions to service provision activities such as artificial intelligence (AI), machine learning (ML), big data (Big Data)... modern and friendly products and services that bring many benefits to customers such as QR Code, e-wallet, digitizing card information, opening online accounts authenticated by eKYC, converting magnetic cards to chip cards...

Through e-banking services, payment and collection orders from customers are executed quickly, facilitating the simplification of disbursement and lending processes and procedures. In addition, technical infrastructure and technology serving non-cash payments continue to be focused on investment, expansion and effective promotion.

The ATM and POS systems operate stably, receiving investment from banks to improve service quality. By April 30, 2025, the province has 128 ATMs, 880 POS machines, 868,093 active payment accounts (an estimated 86% of the population aged 15 and over have payment transaction accounts at banks); the number of credit cards in circulation is 689,083 cards. In 2024, payments via Mobile and Internet Banking will reach more than VND 532,158 billion, the rate of non-cash transactions will reach more than 70% of total means of payment.

The pioneering role of the Banking sector has created favorable conditions for Quang Tri to strongly promote the digital transformation process, spreading digital transformation awareness widely among the people. Therefore, on September 21, 2022, the People's Committee of Quang Tri province issued Decision No. 2443/QD-UBND, taking October 10 every year as the Digital Transformation Day of Quang Tri province.

In order for the digital transformation to continue to be effective, the banking industry will promote the dissemination of the benefits of digital transformation in the banking sector to people and businesses, while raising awareness and understanding of the safe use of banking services on digital channels, protecting themselves from risks in the electronic environment. In addition, it will continue to invest in and develop technology infrastructure and new payment solutions, creating a foundation for the expansion of non-cash payments.

Focusing the highest resources on developing and perfecting the system of modern and convenient digital technology platforms, aiming to optimize the customer experience. Providing digital banking services - mobile banking applications that allow users to make transactions anytime, anywhere, easily performing a variety of financial transactions such as 24/7 fast money transfer, online savings, bill payment, QR Pay payment, online shopping, opening online payment accounts...

Pay attention to offering preferential policies to support customers in making payments, such as applying policies to exempt or reduce service fees for all account and card services such as account management fees, money transfer fees, card issuance fees, ATM withdrawal fees, etc. for both corporate and individual customers.

Deputy Director of the State Bank of Vietnam, Region 9 Branch, Nguyen Duc Dong, emphasized that digital technology changes both the financial model and traditional transaction methods, forcing banks to quickly catch up with the digital transformation wave and adapt quickly to meet customer needs.

Therefore, the industry pays special attention to ensuring security and safety, including security and safety of information technology infrastructure systems, customer information security; database, data information, standard connections; strengthening inspection and monitoring mechanisms; data analysis to ensure security and safety for the entire system as well as prevent and combat crime and money laundering.

At the same time, improve the quality of human resources, pay attention to training, especially training human resources in technology; strengthen discipline and professional ethics to maximize the capacity and intelligence of employees in the banking industry.

Le Minh

Source: https://baoquangtri.vn/nganh-ngan-hang-tich-cuc-chuyen-doi-so-193974.htm