This is not your regular Apple ID password, but rather a password used to unlock your device and apps. Vision Pro uses Optic ID to authenticate you with your eyes. However, you will be prompted to enter your password in certain situations, such as after restarting your device.
Similar to the iPhone or iPad, the Vision Pro will be temporarily locked when the user enters the wrong password multiple times. If the user still cannot remember the password, the user must send the glasses to Apple to recover and set a new password.
This is different from the rest of Apple’s products. For example, the Apple Watch still has a mechanism that allows users to reset their passwords themselves. According to Bloomberg, Apple may adjust the software in the future to avoid these inconveniences.
Vision Pro starts at $3,499
On Apple’s community forums, many customers complained that even the support department didn’t know how to fix the problem, and that they had to wait over an hour to speak with an Apple representative. Ultimately, the representative advised the customer to take the glasses to a store to have them resolved.
Another complication is that the Vision Pro does not have a USB-C port, which prevents users from connecting the device to a Mac for troubleshooting purposes. Apple previously released a USB-C adapter for the Vision Pro, but it was only available to developers.
However, a recent report from 9to5mac says that Apple Retail employees have been given early access to an update to the Apple Configurator app that will allow Vision Pro to be restored via Mac without having to send the glasses to a repair center.
The Vision Pro marks Apple’s latest big step since the company introduced its smartwatch nearly a decade ago. Given its hefty price tag, the device isn’t expected to be a blockbuster, but people have been flocking to stores to try it out.
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