Many administrative procedures are not suitable for implementing full-scale online public services.

Currently, the rate of administrative procedures providing full public services of ministries and branches is 17% and that of localities is 37%. The rate of administrative procedures providing partial online public services of ministries and branches is 12.8% and that of localities is 56.2%.

Handling procedures at the public administrative center. Illustration photo: VNA

From the implementation of the 2-level local government model (July 1, 2025) to October 28, 2025, the total number of administrative procedure records received by 34 localities was 14.5 million records, of which 12.1 million records were online (about 3 million records at the provincial level; about 9.1 million records at the commune level). The National Public Service Portal has been upgraded and connected seamlessly with 34/34 provincial administrative procedure settlement information systems, meeting the requirements of implementing the 2-level local government model.

Based on the report of the Ministry of Science and Technology, Deputy Prime Minister Nguyen Hoa Binh has directed ministries, ministerial-level agencies and People's Committees of provinces and cities to urgently review and overcome existing problems and "bottlenecks", ensuring the smooth and effective implementation of public services, substantially reducing time and costs of administrative procedure compliance; promoting the digitalization of records and results of administrative procedure settlement...

Implementing the direction of General Secretary To Lam on data must be "correct - sufficient - clean - alive - unified - shared", and of the leader of the Central Steering Committee on science and technology development, innovation and digital transformation, the Government Office has conducted an independent review and sent documents to 14 ministries and ministerial-level agencies to urge the standardization, updating and cleaning of the List of administrative procedure settlement results on the National Database on administrative procedures in the direction of reviewing and abolishing duplicate or unused administrative procedure settlement result codes. Implement linking each existing file component with the exact standardized administrative procedure settlement result code...

However, according to the Ministry of Home Affairs , there are still many administrative procedures with regulations that are not suitable for implementing full-process online public services such as: Regulations requiring submission of original documents; issuance of settlement results in paper copies (land use right certificates; birth certificates, etc.); inspection and verification must be carried out at the facility; must be present at the settlement location to sign and receive results (birth registration must be signed in the Family Register), etc. Some regulations on administrative procedures are not yet connected, especially in the land sector, between land management and tax agencies, leading to prolonged implementation time, difficulties in identifying and providing transparent information on the causes of delays in records for people and businesses.

Receiving and processing social protection records must be done on two public service portals at the same time, causing difficulties and wasting a lot of time. The centralized online public service system of some ministries and branches is not stable, leading to interruptions in receiving and processing local administrative procedures such as: Civil status; business registration, business households... Some national and specialized databases (such as land, construction, civil status,...) are still slow to be completed, put into operation or do not meet the requirements of "correct, sufficient, clean, and live" data to serve the reduction and simplification of administrative procedures.

The upgrading of the administrative procedure information systems of some localities is not comprehensive; the digitization of historical data before the arrangement of administrative boundaries is still slow; the transfer of data from the old system to the unified system has not been timely. According to the report of the Central Inspection Committee, 14% (444 communes and wards) reported that the personal and organizational data management warehouse on the old system has not been exploited yet on the new system.

Currently, the list of administrative procedures regardless of the administrative boundaries of the provinces has only reached a rate of about 50% to a maximum of 95% of the administrative procedures being provided, while the target set in Resolution No. 66/NQ-CP of the Government is 100% in 2025. Notably, this rate of Ha Tinh has only reached less than 10%.

Source: https://baotintuc.vn/chinh-phu-voi-nguoi-dan/nhieu-thu-tuc-hanh-chinh-chua-phu-hop-de-trien-khai-dich-vu-cong-truc-tuyen-toan-trinh-20251108152844129.htm